Marc Friedmann & Associates – Watford, Hertfordshire
3 Days Per Week | Tuesday, Wednesday & Friday |
About Us
Marc Friedmann & Associates is a friendly, patient-focused dental practice in Watford. We’ve been caring for families in Hertfordshire for over 25 years, providing NHS and private dental care in a calm environment. We’re proud of our team culture and committed to making every patient visit a positive one.
We’re looking for a warm, outgoing, organised Dental Receptionist to join our front desk team for 3 days per week.
The Role
You’ll be the first friendly face and voice patients meet on Tuesdays, Wednesdays and Fridays. You’ll also help cover occasional holidays for other team members when needed.
Key Responsibilities:
- Patient Care & Communication – Greet patients in person and on the phone in a warm, professional manner. Handle enquiries, bookings and follow-ups.
- Appointments & Diary Management – Coordinate clinician diaries, manage appointments, cancellations and reminders.
- Administration – Update patient records on SOE, process payments and handle correspondence.
- NHS & Private Processes – Support patients with NHS forms, treatment plans and private treatment enquiries.
- Team Support – Liaise with clinicians and nurses to keep the clinic running on time. Maintain a tidy, welcoming reception area.
- Day-to-day management of the diary, finance system and meet targets set by management.
- Follow all practice protocols and procedures.
What We’re Looking For
- Confident advertising/selling – you’re comfortable promoting treatments and services
- Extremely presentable – you take pride in your appearance and the reception area
- Reliable, approachable, punctual and organised – we need someone who’s able to meet targets
- Able to work at a fast pace – we’re a busy practice
- Excellent communication skills – you’re great with patients and the team
- Impeccable command of English and being Numerate – both written and verbal
What We Offer
- Competitive hourly rate based on experience
- Paid training and CPD opportunities
- Supportive, friendly team environment
- Easy access via public transport
- Consistent 3-day week with occasional extra cover for holidays
Job Types: Permanent, Part-time
Pay: £10.85-£13.00 per hour
Application question(s):
- Reliably able to travel to place of work with no issues
Experience:
- Dental Receptionist: 1 year (preferred)
Work Location: In person
