Make a Difference to People Affected by Cancer
Citizens Advice Derbyshire Districts is seeking a dedicated and experienced Generalist Adviser working as a Macmillan Money & More Benefits Caseworker.
This is an exciting opportunity to provide specialist welfare benefits advice and casework to people affected by cancer, helping them navigate financial challenges and access the support they are entitled to. Working as part of a compassionate and professional team, you will play a vital role in reducing financial hardship and improving wellbeing for clients at some of the most difficult times in their lives.
Generalist Adviser (Supporting the Macmillan Money and More Benefits Casework Project)
Hours: Full-Time (37 hours per week)
Contract: Permanent
Salary: £29,806.00 per annum, pro rata
Location: Derbyshire (Remote working with travel to healthcare and community settings and quarterly meeting in the local office)
Application: https://www.citizensadvicederbyshiredistricts.org.uk/vacancies/staff/
About the role:
We're looking for highly motivated and committed individuals to provide specialist advice and representation on welfare benefits, grants and financial support, managing a caseload that includes complex cases, mandatory reconsiderations and appeals. The role supports clients across all stages of the cancer pathway, including diagnosis, treatment, palliative care and end-of-life support. You will deliver advice through a range of channels including telephone, email, digital platforms and face-to-face appointments within healthcare and community settings.
Key Responsibilities:
- Deliver specialist welfare benefits advice and casework.
- Manage a varied caseload, including complex benefit appeals and tribunal work.
- Support clients to maximise income through benefits, grants and other financial assistance.
- Advocate and negotiate on behalf of clients with third parties.
- Work collaboratively with healthcare professionals, community organisations and partner agencies.
- Maintain accurate case records and meet quality assurance standards.
- Contribute to service development, research and campaigns work.
Who we are looking for:
The ideal candidates will have:
- Significant experience providing welfare benefits advice and casework, including Mandatory Reconsiderations and Appeals. (essential)
- A strong understanding of welfare benefits legislation and financial support available to vulnerable clients. (essential)
- Experience supporting vulnerable people using a person-centred and empathetic approach (essential)
- Experience managing a caseload and achieving targets and deadlines (essential)
- A commitment to equality, diversity and inclusion (essential)
- Excellent communication skills – both written and verbal (essential)
- A non-judgemental, empathetic approach to people (essential)
- Strong IT and digital skills, with the ability to learn new systems quickly (essential)
What we offer:
We’re proud to offer a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:
- Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
- Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
- Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
- Contractual sick pay: depended on length of service
- Long service rewards: Extra leave and gift cards after five years of service and beyond
- Workplace pension: Auto-enrolment into our pension scheme
- Hybrid working: the option to work from home, if it works for you and for us
We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.
Successful candidates will be required to undertake an Enhanced Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that Citizens Advice Derbyshire Districts does not hold a sponsor licence.
For more information please visit our website https://www.citizensadvicederbyshiredistricts.org.uk/vacancies/staff/
Pay: £29,806.00 per year
Benefits:
Work Location: Hybrid remote in Newbold S40 1RP
