This is a fixed term contract for 18 months.
Great journeys start with great people
Here at LNER, we're shaping the future of rail on one of the UK's most iconic routes. From our high-speed Azuma fleet, redefining long-distance travel, to our next generation of trains, Serenza, this is a moment of real transformation for LNER. We're investing in cutting-edge technology, sustainability, and most importantly our people, to deliver outstanding experiences for our customers. There has never been a more exciting time to grow your career with LNER!
So, what exactly does our Internal Communications Apprentice do?
We have an exciting opportunity to join our Communications team as an Internal Communications Apprentice. Working alongside the Senior Internal Communications Manager and the wider Communications team, you'll support in delivering engaging, high-quality content across a range of channels. You'll also be involved in measuring and evaluating our core internal communications activities and channels and helping us keep communications fresh, relevant and effective.
As our Internal Communications Apprentice, you'll own, manage and measure specific internal communications channels including our internal newsletters – The Weekly Dispatch and CX News 4 U, using data, insight and audience feedback to make ongoing improvements. You'll also support with the management of distribution lists and take day-to-day responsibility for the governance of Connect, the LNER intranet.
You'll also be involved in;
- Supporting the team planning and organising major internal events such as the annual Managers' conference and working on-site at the events themselves.
- Drafting copy for articles for key channels, changing written style as needed for the medium/channel in question.
- Supporting on photography and filming requests, both in house and externally to ensure all suppliers are working in a safe and effective way meeting the specified criteria.
- Working with creative agencies, filmmakers and photographers as needed, including writing succinct and clear briefs, and organising logistics.
- Supporting with internal communications strategies and plans to support business outcomes.
- Meetings to identify business outcomes and how communications activities can support them.
- Proactively suggesting and developing internal communications stories and ideas.
This apprenticeship will run for 18 months with one day per week allocated for training at Press Association. The role will be due to start in September 2026 to give you a couple of weeks with the business before commencing your apprenticeship in October 2026.
What you'll need
We're looking for someone who is creative, a self-starter and keen to learn. You'll also have;
- GSCE Maths and English at grade C or above/9-4 or equivalent are required for this apprenticeship. If you do not already hold these there will be a requirement to complete and achieve these as part of the apprenticeship.
- Ability to write accurately and professionally in different styles for different mediums/channels.
- Ability to work with and manage external suppliers including developing written briefs.
- Strong time management skills.
- Excellent communications skills with the ability to engage with people at all levels of the organisation.
- Ability to work in a fast-changing environment across departments
- Strong problem-solving skills and a curious mindset with the ability to bring external ideas/research into own work.
- Excellent organisational management skills
- A professional approach to time, costs and deadlines
You'll enjoy
- Free travel on LNER, plus 75% off other companies' tickets (for you and your dependents).
- Discounted international train tickets (after one year's service).
- 50% discount on LNER tickets for friends and family.
- Generous pension scheme.
- Annual cycle to work schemes/electric vehicle scheme.
- Discount, savings and cashback scheme from top retailers.
- Health and wellbeing schemes and discounts.
- A host of training opportunities to help further your career.
- Rewards and awards to recognise when you shine.
Life at LNER
We're on a mission to become the UK's most loved, forward-thinking, and responsible train operating company in the UK. This means making a real difference by doing the right thing for our customers, our people, and the communities and destinations we serve. Together, we're shaping the future of rail travel through our passion, our innovation, and our extraordinary people. Our people are at the heart of everything we do. We're committed to creating an inclusive and engaged culture that supports everyone at every stage of their journey. This means that when you're with LNER, you can truly be yourself—and it's why so many of our colleagues choose to stay and grow with us.
- Diversity and inclusion – We are passionate about building a diverse and inclusive workforce that reflects the communities we serve. We actively create opportunities to inspire and attract diverse talent to join LNER. We are committed to supporting all candidates, so if you require any adjustments or assistance at any stage of the recruitment process, please let us know.
- Developing our people – We're creating a learning culture that enables our people to be the best they can be. We support development and career journeys with the right tools and resources, aligned to our people priorities: readiness for Great British Rail, the future world of work and strong, people focused leadership that delivers for our people, customers, and business.
- Health and wellbeing - To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.
Disclosure and Barring Service (DBS) check
At LNER, safety is our top priority. If your application is successful and you're new to the business, we'll carry out a basic DBS check as part of our pre-employment process. This only takes place once a conditional job offer has been made. The DBS check looks for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there's evidence of an unspent conviction or a conditional caution, the details of these will be reviewed internally by a cross functional panel on a case-by-case basis before a final offer of employment is confirmed. Please note that in some cases, this may result in an offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.
Medical screening
We're a safety conscious business, so when joining LNER in any role you'll need to pass a medical screening and a drugs and alcohol test before we can confirm an unconditional job offer. For safety-critical roles, a safety-critical medical will also be required. Our Talent Team will be on hand to guide you through the process and will send you a medical questionnaire by email. Once complete, this will go directly to our in-house Health and Wellbeing team who will contact you to arrange a convenient location, date and time for your medical appointment. We currently have clinics in King's Cross, Doncaster, Newcastle and Edinburgh. The sooner we can do it, the better, so please try to be flexible with your availability. Once your medical is approved, we'll finalise any last details and look forward to you joining the team!
How to apply
We have fantastic opportunities for people from all different backgrounds, so now is the time to join the team at LNER.
