Role Overview
Working with a team of Export Account Advisors, managing a number of accounts within various countries Worldwide. You will be responsible for day-to-day communication with your customers ensuring they experience world class customer service. You will manage your own workload and ensure that customer deadlines are met, and revenue targets achieved. You will need to have excellent written and verbal communication skills and ideally speak a second language.
Role Responsibilities
- Providing world class customer service to all of our customers
- Receive, quote and process customer orders through to invoice in accordance with territory requirements and provide aftercare for all our orders
- Communicate with internal stakeholders for commercial, data and financial queries
- Monitoring availability of orders, highlighting any shortages of concern to drive the best possible availability
- Monitoring sales, upselling and avoiding lost/lapsed customers on all of your accounts
- Act as a helpdesk function supporting customers with any queries including IT queries relating to our ordering system
- Promoting customer self-service through Ramsden Internationals E-Commerce platform
- Co-ordinate a number of key suppliers to ensure goods arrive with our customers in a timely and cost-effective manner
- Ensure all paperwork is completed to allow for smooth goods entrance into territory
- Stay up to date with relevant legislative changes within your territory and flag any potential issues with the relevant parties
- Sharing of category focus, new product development and promotional information
- Complaint handling for your own customers
- Small claim approvals
Skills Required
- Excellent communication skills both verbal and written
- Organised and able to prioritise your own workload
- IT literate and has a sound understanding of Microsoft packages
- Sales or customer service experience
- Ability to manage your own time and strong ability to think outside the box to solve problems as and when they arise
Person Specification
The ideal candidate will thrive in a fast-paced environment and demonstrate a genuine passion for delivering exceptional customer service, placing the customer at the centre of everything they do. They will be highly organised, capable of working independently, and confident in managing their own workload, while also recognising when to seek support where necessary.
The successful candidate will possess strong multitasking abilities, enabling them to effectively prioritise and manage multiple responsibilities simultaneously. They will be self-motivated, target-driven, and committed to achieving both individual and team objectives.
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
- Work from home
Experience:
- Account management: 1 year (preferred)
Work Location: Hybrid remote in Grimsby DN31 1SJ
