About the Role
As a Bespoke Services Support Worker, you will provide professional, person-centred support to adults living with learning disabilities, autism spectrum conditions, mental health diagnoses, and/or substance misuse challenges. This is a hands-on role where you’ll make a direct impact on the lives of others by promoting independence, inclusion, and dignity.
You’ll work within people’s own homes and community settings across the Thanet and Canterbury areas, helping each individual to develop life skills, manage daily routines, and achieve their personal goals. Every day will be varied - from implementing behavioural support plans and encouraging community participation to supporting with medication or emotional wellbeing.
Key Responsibilities
- Build trusting, respectful relationships that promote positive communication and personal growth.
- Assist in the design, delivery, and review of risk assessments, behavioural management plans, and personalised support strategies.
- Provide practical daily support such as meal preparation, attending appointments or community activities, and helping maintain a safe and comfortable home environment.
- Record and monitor progress through detailed daily notes, behavioural observations, and data collection to support service improvement.
- Liaise effectively with families, healthcare professionals, and multidisciplinary teams to ensure continuity of care.
- Apply approved de-escalation and positive behaviour techniques to manage challenging situations safely and compassionately.
What We’re Looking For
We’re seeking compassionate individuals who can combine empathy with professionalism.
You should be:
- Passionate, patient, and person-focused - genuinely committed to improving quality of life.
- Resilient and adaptable - able to remain calm and solution-focused under pressure.
- Organised and reliable - able to work independently and manage time effectively.
- Committed to developing professionally - after successfully completing your probation period, you will be required to enrol in and complete an NVQ Level 3 Health and Social Care qualification or higher (funded by the company).
Ideal Candidate Specifications
- Experience supporting individuals with learning disabilities, autism, or behavioural support needs.
- Previous experience within supported living, mental health, or community care environments.
- Strong written and verbal communication skills.
- Flexibility to work a variety of shifts, including days, evenings, weekends, and occasional nights.
- Excellent problem-solving and de-escalation skills with a calm and professional approach.
Employment Benefits
We value and invest in our team members. Benefits include:
- 30 days annual leave (including bank holidays).
- Pension scheme enrolment.
- Comprehensive training and career development, including Care Certificates, mandatory PBS training, and fully funded NVQs.
- Blue Light Card.
- Competitive sleep-in rate (£76.95 per night) and 35p per mile mileage reimbursement.
- Company-provided Apple iPhone for work communication.
- Opportunities for progression.
- Refer-a-friend bonus scheme
- Funded DBS check.
Working Environment
The role involves supporting individuals within their own homes and community settings throughout Thanet, Canterbury, and nearby areas. Flexibility is essential, as shifts include days, evenings, weekends, and overnight work on a rota basis.
Please Note
This job description provides an overview of the role’s expectations but is not exhaustive. Duties may evolve to reflect the changing needs of the organisation and the individuals supported.
Unfortunately, we are unable to offer sponsorship for this position at this time.
If you’re passionate about person-centred support and ready to grow with a supportive and values-driven organisation, we’d love to hear from you
Job Types: Full-time, Part-time, Permanent
Pay: From £13.12 per hour
Benefits:
- Casual dress
- Company pension
- Referral programme
Work Location: On the road
