JOB TITLE: ARC CCTV Operator
LOCATION: Leeds, LS12
PAY RATE: £13.65 per hour
SHIFT PATTERN: Monday to Sunday, 3 day shift, 3 night shift, 3 rest day basis.
Day shift 06:45am to 18.45pm Night shift 18.45pm to 06.45am
The Role:
Working within our client's Alarm Receiving Centre facility, based at Gelderd Road, Leeds. The ARC CCTV operator role would ideally suit someone with security control room or call centre experience and able to complete security reception/concierge duties. You will have two main areas of responsibility: ARC CCTV Operator and Security/Reception desk concierge.
Responsibilities:
- To provide overall operations and monitoring of CCTV, alarms, Lone-worker and OOH systems.
- To use the CCTV equipment proactively and to its optimum level to detect and deter crime, anti-social behaviour, and threat to life situations.
- To work with external agencies in relation to service operational matters, predominantly the police.
- To perform all required system checks, duties allocated and to deal with and document all enquiries and escalate as required.
- To use the CCTV and alarm software, to help detect and deter crime and anti-social behaviour and provide high quality evidence to allow enforcement agencies to investigate and prosecute offenders.
- To respond to calls and assist in the resolution of issues, access requests, fault and incident reporting and or timely passing on of information to relevant parties, to ensure all matters are escalated accordingly.
- To maintain flexibility and a willingness to work additional hours, if required.
- To provide a physical security presence within the site compound and offices.
- To provide reception and concierge duties, within the site offices.
- Monitor fire, security alarms, and camera activated alarms, alongside any other alarms and carry out the required, documented action to resolve the issue.
- To regulate access control to the site compound and building, by use of the intercom and CCTV system. Restricting access to client staff, permitted contractors and expected visitors.
- To log all visitors, on the database provided, issuing visitor passes and swipe cards, as requested.
Your skills & experience:
- You must be capable of dealing with a variety of situations in a calm and professional manner.
- You will have strong customer service focused attention to detail and the initiative to both identify and implement best practice.
- You can communicate clearly and effectively, attaining a good standard of verbal and written English.
- You have good organisational and record-keeping skills.
- You are IT literate and able to use Microsoft Office applications.
- You are always well-presented.
Job Requirements:
- You must be able to provide check-able 5-year employment history for vetting purposes (this can include full-time education or periods in receipt of benefits).
- SIA and CCTV Licence is Essential
Interview Requirements:
Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.
Benefits:
- We are employee-owned, making you a beneficiary of our future success
- 28 days paid holiday (accrued & pro-rata)
- Enrolment in NEST pension scheme.
- Training and development opportunities
- Wagestream app enables you to draw down up to 40% of your pay before your regular pay day; a great aid to budgeting.
- Excellent service and outstanding acts can be recognised through our OTS (On The Spot) scheme; a voucher and potential submission to the Amulets awards scheme.
- Full company uniform.
ABOUT AMULET:
Amulet is a specialist, intelligence-led, consultancy-level business delivering multi-faceted security solutions. We provide a complete suite of front of house, manned, mobile, event, covert and technical security services across numerous sectors throughout the UK. We offer a new and exciting approach to the provision of security solutions within a traditional marketplace. We are recognised as an ACS Star Performer, leading the way in delivering fresh ideas and approaches that are backed up by a depth of industry knowledge and experience. As part of the Churchill Services Group, Amulet benefit from 40 years’ experience in delivering forward-thinking, industry-defining solutions. Amulet’s customers have the backing of one of the UK’s fastest-growing companies as recognised by The Sunday Times Fast Track (2017).
Our commitment to Equality. Diversity and Inclusion, we are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.
Job Types: Full-time, Permanent
Pay: £13.65 per hour
Benefits:
Experience:
- CCTV Operator: 1 year (required)
- Security: 1 year (preferred)
Licence/Certification:
- SIA Licence (required)
- SIA CCTV Operator Licence (required)
Work Location: In person
