Overview
Delicatessen Supervisor, Celino’s Alexandra Parade, G31 3BT
Rate of Pay - £14 per hour plus (dependent on experience)
Celino’s, a multi award winning Italian Delicatessen & Restaurant, is seeking an experienced and dynamic Delicatessen Supervisor.
The original Celino’s (operating since 1982) is located on Alexandra Parade, approximately 2 miles from Glasgow city centre. Our deli, which operates alongside our very busy 40 seat trattoria, is packed with the very best Italian products including charcuterie, cheeses and olives. We also stock our own bread, pastries, pizza al taglio, arancini and pasta dishes.
Our focus is on providing our customers with a fantastic experience by providing the highest quality Italian food and excellent customer service.
We continually strive to improve our customer experience and know that we can only do this with the right team and the right leaders. If you are passionate about Italian cuisine, providing exceptional service and have leadership experience, we would love to hear from you.
Key Responsibilities
You will be expected to assist the Delicatessen Manager in ensuring the smooth operation of the Delicatessen.
CUSTOMER EXPERIENCE
Ensure the highest standards of service
Engage with customers and solve problems promptly in a calm manner
Achieve and maintain a warm and welcoming ambience
LEADERSHIP & TEAMWORKING
Lead and motivate the Deli team during shift (3-4 team members) ensuring smooth operation of the counter
Delegate tasks effectively
Provide ongoing feedback to team members
Collaborate with the kitchen & restaurant teams to ensure seamless service
STOCK MANAGEMENT
Assist the Manager in all aspects of stock control including ordering, receiving, storage and rotation
Ensure FIFO practices, date labelling and quality checks are being correctly carried out
MERCHANDISING & PRODUCT PRESENTATION
Ensure deli counters, displays and shelves are immaculate, well-stocked and visually appealing
Regularly refresh displays to keep the store feeling dynamic and engaging
PERFORMANCE MANAGEMENT & COMPLIANCE
Assist the Manager in monitoring and reporting on key performance indicators
Assist the Manager in ensuring compliance with health and safety regulations and food hygiene standards
REQUIREMENTS
Essential
At least 6 months of supervisory experience in a deli, other food retail environment or hospitality environment
Proven leadership abilities
Highly developed communication and interpersonal skills
Strong organisational and multi-tasking abilities
Strong focus on cleanliness and compliance with food hygiene standards
Proven ability to thrive in a busy, high pressure environment
Flexibility to work evenings, weekends, public holidays as required
Preferred
Experience of working in Italian delicatessen or restaurant and/or strong knowledge of Italian food
Food hygiene and safety certification
Personal License Holder
Pay: From £14.00 per hour
Benefits:
- Discounted or free food
- Employee discount
Experience:
- Retail sales: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Leadership: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
