Permanent
Hybrid - London Waterloo
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
To manage Credit Conduct & Control end-to-end - leading the conduct MI, governance, action management, oversight and issue resolution that give Credit assurance of good customer outcomes and regulatory compliance across flexpay, SkyGlass, Loans and FlexSave. The role holder leads the conduct and control picture: defining what good looks like in the MI, exercising independent judgement on where risk is growing, holding owners across the business to account for closing it, and bringing a clear, evidenced point of view to senior governance.
They own the day-to-day operation and integrity of the control framework, including control testing, escalating to the Senior Manager where matters require senior intervention. Working with the Senior Manager, they help shape key Credit, Services, ExCo and Board governance - including 1LoD committees, RCC and Consumer Duty Board reporting - and manage joint governance with our lending partner to ensure high-quality oversight of customer outcomes.
