We are looking for enthusiastic and motivated Ice Cream Takeaway assistants, to work in our established busy family friendly café which is situated in a fabulous location overlooking St Annes sea front.
Job Purpose
As an assistant, you are crucial to the smooth running and success of all aspects of our café environment and are highly valued. Some key responsibilities to ensure the café runs smoothly include taking customer orders at the ice cream counter and maintaining clean café environments. The right candidate must enjoy a fast and friendly environment with the ability to serve customers, whilst being friendly, polite, and efficient. Experience Essential.
Key Responsibilities
- Serving customers efficiently within the ice cream counter, serving of hot and cold beverages, ice cream, and other food items.
- Frying and serving fresh donuts.
- Using a state of the art coffee machine to make hot drinks.
- Cash handling and using the till.
- Preparing and cleaning of the ice cream counter before, during and at the end of service to ensure they are ready for the next day.
- Deliver an exceptional level of customer service with the ability to build rapport with customers, building solid relationships resulting in repeat business.
- Being knowledgeable about the products and services in the café, giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience.
- Ensuring adequate stock levels of supplies and consumables, maintaining stock rotation, restocking as needed.
- Providing assistance to other colleagues, as needed.
- Managing queues and meeting customer expectations.
- Actively promote and sell products and services. Upsell to maximise profit.
- Following company policies and adhering to health and safety guidelines.
Essential Skills and Experience
- Ability to communicate effectively with other colleagues.
- Till experience is preferred.
- Experience using barista coffee machines.
- Thorough attention to detail, excellent time management and multi-tasking skills.
- Team player skills, assisting other colleagues when necessary.
- Experience and enthusiasm to contribute and fully support the running of the café, combined with the ability to work well under pressure.
- Highly ambitious with a desire to playing a key role in the continued growth and success of the business.
- Deliver an exceptional level of customer service with the ability to build rapport with customers, building solid relationships resulting in repeat business.
- Be willing to learn, take instruction and work under own initiative.
- Previous experience ESSENTIAL.
Salary: Excellent rate of pay.
Job Types: Full-time, Part-time
Work Location: In person
