Join our award-winning team at the Sign of the Angel, Lacock
Are you passionate about hospitality, enjoy leading a team and want a role where you can genuinely make a difference?
We are looking for an enthusiastic, confident and motivated Assistant Manager to join our team at Sign of the Angel.
This is a fantastic opportunity for an experienced Front of House professional who is ready to take the next step and become an important part of our management team.
About Sign of the Angel
Sign of the Angel is an independent, family-owned restaurant with rooms, located in the beautiful National Trust village of Lacock.
We are passionate about great food, fantastic drinks and warm, personal service. Our team have achieved both regional and national recognition, and we currently hold 2 AA Rosettes. We have also been featured in the Good Food & Trencherman's Guides and were proudly named Sawday's Inn/Pub of the Year.
We have a 50-cover restaurant, beautiful garden and five bedrooms, meaning there is always something happening and no two days are the same.
The Role
This is a 45-hour per week, full-time management position, working closely with our General Manager.
You will be part of a small management team, working alongside the General Manager, with a Front of House Supervisor working under you.
As a restaurant with rooms, this is a varied and hands-on role. You'll be involved in everything from leading busy restaurant services and supporting the Front of House team, to checking guests into their rooms and making sure our staying guests have a fantastic experience.
We're looking for someone who enjoys being hands-on, leading from the front and getting involved in all areas of the business.
What You'll Be Doing
- Working closely with the General Manager to ensure the smooth running of the restaurant and rooms
- Leading and supporting the Front of House team on a daily basis
- Managing and supporting the Front of House Supervisor
- Leading by example and maintaining our high standards of hospitality
- Running busy restaurant services and ensuring everything runs smoothly
- Welcoming guests and checking them into their rooms
- Making sure our staying guests are happy throughout their visit
- Handling guest queries and resolving any issues professionally
- Checking rooms and public areas to ensure our standards are maintained
- Building friendly relationships with our guests
- Supporting staff training and development
- Helping with rotas, ordering, stock control and other operational tasks
- Supporting the General Manager with the day-to-day running of the business
- Taking responsibility for the business in the General Manager's absence
- Bringing new ideas and helping us improve and develop the business
Who We're Looking For
We're looking for someone who genuinely loves hospitality and wants to be part of a business where their ideas and personality are valued.
You will ideally have previous supervisory or management experience, although we're more interested in finding someone with the right attitude, work ethic and passion for hospitality.
You'll need to:
- Have previous Front of House experience
- Be confident leading and motivating a team
- Lead by example and remain calm under pressure
- Have excellent communication and people skills
- Be passionate about providing exceptional customer service
- Have excellent attention to detail
- Be friendly, approachable and confident dealing with guests
- Be able to work independently as well as part of a management team
- Have good IT skills
- Be flexible and able to work evenings, weekends and bank holidays
- Have your own transport, as public transport to Lacock is limited
What We Offer
We want our management team to feel like they are genuinely part of the future of the business.
You'll work closely with the General Manager and owner, giving you the opportunity to contribute ideas and have a real say in the way the business operates.
- Salary of £27,000–£32,000 per year, depending on experience
- 45-hour full-time contract
- Approximately £4,000 per year in additional tips
- 30% staff discount on food and drink
- The opportunity to work in an award-winning, independent business
- A supportive management team who value your ideas and input
- The opportunity to be involved in business development and future planning
- A fun, friendly and varied working environment
- The chance to work in one of Wiltshire's most beautiful and historic villages
Ready to Join Us?
If you're looking for more than just another hospitality job and want the opportunity to play an important role in an independent business, we'd love to hear from you.
We're looking for someone enthusiastic, hardworking and ready to take ownership of their role.
If that sounds like you, please send us your full and up-to-date CV.
Job Type: Full-time, Permanent
Hours: 45 hours per week
Pay: £27,000.00-£32,000.00 per year
Ability to commute/relocate:
- Chippenham SN15 2LB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How many years of hospitality experience do you have?
- How many years of management experience do you have?
Work Location: In person
