Job Summary
We are seeking a professional and personable Hotel Receptionist to join our welcoming team. The successful candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in and check-out procedures
- Manage reservations efficiently via phone, email, or online booking systems
- Provide information about hotel facilities, local attractions, and services to guests
- Handle guest enquiries promptly and professionally, ensuring high levels of guest satisfaction
- Maintain accurate records of guest details and billing information
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards
- Manage phone etiquette when communicating with guests, staff, and suppliers
- Address guest concerns or complaints courteously and resolve issues promptly
- Ensure the reception area remains tidy, organised, and welcoming at all times
Skills
- Excellent phone etiquette with clear communication skills
- Previous experience in hotel reception or guest services is preferred but not essential; training will be provided for suitable candidates
- Strong organisational skills with attention to detail
- Friendly, approachable demeanour with a professional attitude
- Ability to work effectively under pressure in a fast-paced environment
- Knowledge of hospitality standards and customer service excellence is advantageous
Pay: £12.71-£12.80 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
