Pay: £25,000.00 - £29,000 per year
Job description:
Job Advertisement: Customer Relations Advisor.
Are you passionate about turning challenges into opportunities and delivering exceptional customer experiences?
Join our dynamic team at Toomey Motor Group as a Customer Relations Advisor and be part of a forward-thinking and customer-focused organisation in a Collaborative and inclusive work environment.
Play a pivotal role in enhancing our customer satisfaction along with excellent opportunities for professional growth and development.
Toomey Motor Group incorporates dealerships for, Vauxhall, Renault, Nissan, Dacia, Peugeot, Citroen, MG and Hyundai within the Southend, Basildon and Brentwood locations.
95% of our customers would recommend us. As a major part of our strategy, as we strive to achieve the best Customer Service Level, within sales, service, and parts at all of our locations.
Required for this expanding company is one Customer Relations Advisor to join our already thriving team located in Southend on Sea. We are looking for Automotive industry professionals with a background in customer services, who are target driven, with a fantastic telephone manner.
The Customer’s experience is vitally important and therefore this role will find you dealing with a wide range of queries in a professional and prompt manner via telephone, email.
You will be working in a faced paced, dynamic environment, and continuously raising the bar on customer experience.
To maintain this service, we require applicants that possess a ‘Can do’ and flexible attitude, with a strong customer focused background. We are looking for an individual that has a real passion for providing exceptional customer service. You will have the ability to go that extra mile, ensuring queries are answered and resolved to the best of your ability.
Key Responsibilities and Requirements:
Proven experience in customer relations or a related field, preferably within the automotive industry, with excellent written and verbal communication and interpersonal skills. Strong IT organisational skills with attention to detail.
Ability to up sell and retain a booking using soft sales skills. A good telephone manner with the ability to resolve difficult calls with potentially upset and distressed clients. Able to work effectively as an individual as well as part of a team.
- Ability to navigate and resolve customer issues efficiently, aiming for swift and satisfactory resolutions and collating feedback and data for analysis.
- Contacting customers to advise of impending works that need completion, ensuring that our customers experience a professional and robust service from us by reaching out to retain business.
- Liaising with the Service teams, Part teams and the Management team to ensure a smooth experience for the customer.
- Contributing to team targets alongside SLA's and KPI's set out monthly
- Monitoring and responding to customers online, actively engaging to maintain a positive online reputation.
Location: Southend J
ob Types: Full-time
OTE £29,000 per year (based on full time)
Experience:
- Customer service: 1 years minimum
Benefits:
- Employee discount
- On-site parking
- Paid Holiday Pro rata
- Mystery Shop Pay
- Un capped commission
You will be required to supply your CV and a supporting statement (detailing your suitability for the role)
Please note: Due to the volume of applications, we receive - if you have not received a response from us within 2 weeks of your application - then you will not have been successful on this occasion.
