About Us
Cosy is a leading international supplier and developer of educational resources for schools and nurseries. We're not your average company—we're proudly unique. Our innovative and sustainable product range helps children learn through play, while our low-carbon supply chain supports the planet. We source natural and upcycled materials and deliver thousands of high-quality, value-for-money products to tens of thousands of customers every year.
We’re also proud to be double King’s Award winners, recognised for both Sustainability and International Trade - a testament to our commitment to responsible business and global impact.
Cosy gives back too. We donate 10% of our profits annually to the Cosy Foundation, supporting charities and projects that impact thousands of children’s lives each year.
Founded in 2011, Cosy has rapidly evolved into a leading global brand. We’re in a period of significant growth, and we’ve built a dynamic, passionate team. We are working hard to make Cosy one of the very best places to work in the UK.
The Role
Some people are happiest when they've solved a problem, helped a customer or found the perfect solution. If that's you, keep reading.
We're looking for a Customer Sales & Service Advisor to join the team at Cosy. This is a varied role where you'll spend your day talking to customers, processing orders, answering questions, solving challenges and helping people find the products that are right for them.
You'll be the friendly, knowledgeable voice of Cosy, making sure customers receive the excellent service they expect while helping us grow our sales and customer relationships.
What You’ll Be Doing
No two days are quite the same, but you can expect to:
· Support customers by phone, email and online, answering questions and providing product advice.
· Help customers find the best products for their needs and guide them through the buying process.
· Turn enquiries into orders through great customer service and a genuine understanding of what customers are looking for.
· Process orders accurately and keep customers updated every step of the way.
· Build strong relationships with new and existing customers, encouraging repeat business and loyalty.
· Manage customer enquiries and resolve issues quickly, professionally and with empathy.
· Work closely with colleagues across the business to make sure customers always receive accurate information and support.
· Maintain customer and order records within our CRM system.
What we’re looking for
· Experience as a PA or Executive Assistant supporting senior leaders
· Strong organisation skills—you like structure and clarity
· Excellent communication skills and attention to detail
· The ability to stay calm and focused when priorities change
· A proactive approach—you don’t wait to be asked twice
· Discretion and professionalism at all times
· Confidence using Microsoft Office (especially Outlook)
Who you are
We're looking for someone who enjoys working with people and gets satisfaction from doing a great job.
You'll likely be:
· A confident communicator who enjoys talking to customers.
· Naturally organised and able to manage a busy workload.
· Commercially minded, with the ability to spot opportunities to add value for customers.
· Positive, proactive and solution-focused.
· A strong team player who enjoys working collaboratively.
· Comfortable handling a mix of customer service, administration and sales activities.
Previous experience in customer service, sales or an office-based customer-facing role would be great, but attitude and enthusiasm matter just as much.
Why Join Us?
You’ll join a supportive team where your work has a direct, visible impact every day. We offer structured support to help you grow your career, clear scope so you know exactly how to succeed, and a professional environment that actually remembers to have fun.
The Good Stuff (Perks!) We believe that happy employees change the world. Here’s how we look after you:
- Celebrate You: Take your Birthday off, completely paid!
- Give Back: Paid volunteering days for causes close to your heart.
- Level Up: Training and development tailored specifically to your dreams.
- Green Commute: Free on-site parking with EV charging.
- Stay Well: Full support via our Employee Assistance Programme.
- Have Fun: Regular social events to let your hair down with the team.
- Furry friends: Well behaved fur friends that woof may accompany you in our Cosy office.
- Serious Relaxation: We take holidays very seriously. You can buy a week's extra annual leave if you need more sun! Plus, loyalty pays off—once you reach 2 years, you accrue 1 extra day per year (up to 30 days total).
Our Commitment to Inclusion
- We hire based on talent, potential, and attitude. We believe every voice deserves to be heard and every individual deserves a fresh start and a fair chance.
- Age Friendly Employer: We welcome candidates of all ages and career stages. Experience comes in many forms, and we value the diverse perspectives that different generations bring to our team.
- Ex-Offender Friendly: We are proud to be an ex-offender friendly employer. We assess every candidate on their skills and capability for the role, providing fair chances to individuals looking to rebuild their lives and careers.
Pay: £12.71 per hour
Benefits:
- Company events
- Free parking
- On-site parking
Work Location: In person
