Due to continued growth and expansion, we are seeking a talented and dedicated Legal Sales Advisor to join our team.
We conduct online marketing campaigns that produce inbound, sales ready enquiries from members of the public in relation to Clinical Negligence claims. All our enquiries are inbound and from members of the public who want to receive specialist legal advice.
This is a full-time position, hybrid role.
PSG is an employee-owned firm. This model fosters a unique, inclusive culture where everyone’s voice is valued, and individuals are empowered to make impactful contributions. We believe that this strengthens our commitment to delivering high-quality service to clients, while also providing our employees with a sense of purpose and responsibility. Our employee-centric culture is rooted in values of kindness, collaboration, ambition, flexibility, and trust. By being part of PSG, you’ll not only have the opportunity to grow professionally but also to thrive in an environment where your contributions are directly aligned with the firm’s long-term success.
Key Responsibilities
- Make outbound calls to manage and follow up with inbound enquiries we receive. You will also be receiving inbound telephone calls from members of the public in response to our online advertising campaigns.
- Manage new customer enquiries submitted through our websites or social media presence in response to online advertising and maximise the number of new enquiries that are converted to customers.
- Manage leads effectively to ensure maximum contact rates are achieved and ensure persuasion and sales techniques are fully utilised to maximise leads to conversions. This is a targeted role based on lead management and lead conversions therefore organisation and time management skills are essential.
- Assess new enquiries against a strict set of vetting criteria to ensure quality enquiries are distributed internally as qualified sales leads.
- Have the ability to communicate and empathise with members of the public and able to guide them in an area they are often unfamiliar with.
Key Skills:
Required Experience:
- At least 1 year + of Sales/Customer Service telephone experience
- Experience of dealing with members of the public
- Experience of working autonomously and in a team
- Experience of using office telephony systems and CRM
- Familiar with Microsoft Word, Outlook and Excel
Desirable Experience:
- It is desirable but not essential that candidates have worked in the legal field.
- Track record of hitting or exceeding KPIs and targets
- Proven record of exceeding standard customer service levels
- Knowledge of Clinical Negligence
- Experience of dealing with members of the public regarding sensitive or personal information
What we can offer you:
- We offer a flexible, agile and supportive working environment, alongside a competitive salary and benefits package including 25 days holiday allowance (excluding bank holidays), pension scheme, healthcare cash plan, life assurance and bonus scheme.
- The salary on offer is made up of £23,000 - £25,000 basic annual salary (dependant on experience plus a monthly bonus of £400 - £600 OTE.
If you feel you are suitable for this role, we would love to hear from you! Please submit your CV to [email protected] for consideration.
Pay: £23,000.00-£25,000.00 per year
Benefits:
- Additional leave
- Company pension
- Enhanced maternity leave
- Health & wellbeing programme
- Life insurance
- Work from home
Work Location: Hybrid remote in Altrincham (Greater Manchester)
