Job Summary
We are seeking a professional and welcoming Hotel Receptionist to join our team. The successful candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role offers an excellent opportunity to work within a dynamic hospitality environment, contributing to guest satisfaction and overall hotel operations. Fluency in multiple languages and previous hotel experience are highly desirable.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Handle guest enquiries efficiently via phone, email, or in person, maintaining excellent phone etiquette
- Manage reservations, cancellations, and modifications accurately using booking systems
- Provide information about hotel services, facilities, local attractions, and transportation options
- Address guest concerns promptly and professionally to ensure a positive stay experience
- Process payments securely and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards
- Maintain a tidy and organised reception area at all times
- Uphold hotel policies and procedures in line with hospitality standards
Requirements
- Previous experience in a hotel or guest services role is essential
- Excellent communication skills, both written and verbal, with strong phone etiquette
- Multilingual or bilingual abilities are highly advantageous
- Demonstrated ability to deliver outstanding guest service in a fast-paced environment
- Organised, professional, and attentive to detail
- Ability to handle multiple tasks simultaneously with a positive attitude
- Flexibility to work shifts as required, including evenings and weekends if necessary
- A friendly demeanour with a genuine passion for hospitality and guest satisfaction
Pay: From £12.71 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
Work Location: In person
