Patisserie Sainte Anne is a family-run French patisserie and bakery in London, known for traditional methods, premium ingredients, and beautifully made viennoiseries, pastries, and celebration cakes. We’re looking for a warm, reliable Front of House team member who loves great food and great service.
You’ll be the face of the bakery, helping customers quickly and warmly during busy periods while keeping the shop looking beautiful and running smoothly.
The Role
Customer service & sales
- Welcome customers, explain products, and make recommendations
- Take orders and payments accurately and efficiently
- Handle queues calmly during peak times and keep service moving
Product & shop standards
- Keep displays stocked, clean, and well-presented
- Pack products carefully (including cakes and delicate pastries)
- Maintain high standards of cleanliness and food safety at all times
Teamwork & operations
- Communicate clearly with the baking team during service
- Support opening/closing tasks as needed
- Follow shop procedures around allergens, hygiene, and customer care
Must-have
- Friendly, confident communication and a genuine customer-first attitude
- Reliable and punctual (early starts are part of bakery life)
- Comfortable working at speed during busy rushes
- Strong attention to detail (orders, packaging, allergens, cleanliness)
- Fluent English on shift
Nice-to-have
- Experience in a bakery, café, deli, or fast-paced food retail environment
- Interest in French baking/patisserie
- Barista experience
- French speaking
Hours
- 5 days per week
- Typical trading hours: Wed–Sat 7:00am–5:00pm, Sun 8:00am–5:00pm
- Exact rota to be agreed
What we offer
- Supportive, family-run environment with clear standards and pride in craft
- Training on products, allergens, and internal ways of working
- Staff discount
- Lunch provided
Work Location: In person
