The Midland Hotel is one of Manchester's most iconic four-star hotels, offering luxury accommodation, award-winning restaurants, conference facilities, and spa services. Since opening in 1903, it has hosted royalty, celebrities, and business leaders from around the world.
The Front Office Manager oversees the daily operations of the hotel's reception and guest services department. The role ensures a seamless guest experience, manages front office staff, coordinates with housekeeping and reservations, and maintains the hotel's luxury service standards.
Key Responsibilities:
- Supervise the front office, reception, and concierge teams.
- Ensure exceptional guest service from check-in to check-out.
- Resolve guest concerns and handle VIP arrivals professionally.
- Manage room availability and coordinate with housekeeping.
- Recruit, train, and coach front office employees.
- Monitor departmental budgets, staffing, and performance.
- Ensure compliance with hotel policies, health and safety regulations, and brand standards.
Pay: From £5,000.00 per month
Benefits:
- Childcare
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Housing allowance
- Language training provided
- Life insurance
- Private dental insurance
- Relocation assistance
- Sick pay
Work Location: In person
