JOB PURPOSE
Salary: Basic £30,000 - £33,000 + £18,000 OTE
The role of the Service Advisor is to:
- Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
- Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
- Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.
- We highly value organisational, communication and time management skills along with a friendly smile.
Department/Business/Location:
Service
Reports to:
Head of Aftersales
KEY RESPONSIBILITIES
- Provide exceptional levels of customer service and ownership throughout your customer’s experience.
- Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
- Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
- Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
- Confidently establish an understanding agreement with the customer of the work to be carried out.
- Accurately maintain the service department loading system in line with workshop capacity.
- Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
- Understand and adhere to manufacturer service requirements.
- Maintain safe working practices and abide high standards of the business.
- Take on additional responsibilities as required by the business.
Skills & Requirements
Essential
- Full UK driving licence.
- Organised.
- Smart appearance.
- Confident.
- Ability to excel in a team-based environment and achieve common goals.
Experience
Desirable
- Relevant experience in a customer facing role as a Motor Trade Service Advisor delivering excellent service.
The Same People, The Same Excellence. A New Name for the Future.
Southeast Motors is a privately owned automotive retail group based on the south coast of England, serving customers from across Hampshire, Surrey, Sussex, Kent, and beyond. Driving Forward — A New Era of Excellence, we represent some of the world’s most renowned automotive brands, delivering exceptional vehicles, trusted servicing, and genuine care across the South East. Our mission is simple: to provide quality, expertise, and trust at every step of your automotive journey.
Our Values.
At Southeast Motors, our values guide every decision we make and define how we work with our clients, partners and each other. They represent who we are, how we behave, and the standards we uphold as we grow.
Job Types: Full-time, Permanent
Pay: £30,000.00-£48,000.00 per year
Experience:
- Automotive Service Advisor: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
