Welsh Language Skills are essential for this position
About the role:
To ensure that all enquiries are correctly identified and that they are, so far as possible, resolved effectively at the first point of contact, by taking ownership of the enquiry / problem through to a resolution point in accordance with service delivery agreements with relevant departments.
About you:
- A thorough understanding of Customer Services, committed to providing high quality
- Customer provision
- Good administrative and numeracy skills
- Competent in the use of IT packages
- Excellent and proven organisational, administrative, negotiation and
communication
- skills (written and oral)
- Ability to remain calm and professional when dealing with customers/members of the public
- Ability to work on own initiative and as part of a team
- Ability to multi-task, prioritise and meet deadlines
- Analytical and problem -solving skills
What you will do:
Handle inbound calls, emails, and webchat enquiries from members of the public, along with providing face-to-face support at County Hall reception, delivering services in both Welsh and English.
At all times be an ambassador for Customer Services, and Powys County Council, by assisting communications and/or liaison with staff in service departments, senior management, Local Members, members of the public and other agencies.
Dealing with difficult customer issues, resolving complaints from customers and liaising with other service areas to respond to service failures and complaints effectively.
If you have any questions about the role, please contact:
Louise Thomas 01597 826144
This position may have a requirement for a Baseline Personnel Security check (BPSS).
Service: Customer Services
Salary: Grade 6 Point 11 to Point 14 £28,142 to £29,540 per annum £14.58 to £15.31 per hour
Please note that at this point, Powys County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy.
- We will train you and develop your skills
- Flexible Working
- Guaranteed defined benefit Pension Scheme
- Learning and Development
- Lease Car Scheme
- Competitive Pay
- A Great Place to Live
- Powys County Council Reward Scheme
- Health and Well Being
- Salary Sacrifice Benefits
