Job Summary:
We are seeking a confident and people-focused Pub Operations Manager to oversee daily operations at a busy London pub. You will lead the team, maintain excellent service standards and help create a welcoming experience for every guest.
We are a customer-focused hospitality business committed to quality food, drinks and memorable service. This role offers genuine responsibility, professional development and the opportunity to influence day-to-day performance.
What you'll do:
- Manage daily pub, bar and front-of-house operations
- Lead, support and motivate the hospitality team
- Maintain excellent customer service and resolve guest concerns
- Coordinate staff rotas, training and shift coverage
- Monitor stock, ordering, wastage and supplier deliveries
- Support sales, budgets, labour costs and operational targets
- Maintain food safety, licensing and health and safety standards
- Help plan promotions, events and seasonal activities
- Work closely with kitchen and senior management teams
Requirements:
- Experience in hospitality, pub, bar, restaurant or retail operations
- Some experience supervising or supporting a team
- Strong communication and customer service skills
- Organised and comfortable working in a busy environment
- Basic understanding of stock control and operational costs
- Willingness to work a flexible hospitality schedule
- Personal licence or relevant hospitality qualification is helpful but not essential
- Applicants with transferable management experience are encouraged to apply
Why work with us:
- Competitive salary with opportunities for progression
- Supportive and welcoming working environment
- Practical training and ongoing development
- Varied role with meaningful operational responsibility
- Staff recognition and performance incentives
- Opportunity to contribute ideas and improve the guest experience
Pay: £40,000.00-£45,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Life insurance
Work Location: In person
