Processing & Collections Administrator
Location: Stockport
Job Type: Full-Time or Part-Time, Office Based
Hours: Flexible – Monday to Friday, between 8:00am and 6:00pm
Pay: £14.00 per hour + Commission
About the Role
Due to continued growth, we are looking for a Processing & Collections Administrator to join our team at our Stockport office.
We are a fast-growing business with offices in Stockport and Runcorn, and we're looking for reliable, professional people with a strong work ethic who want to become an important part of our team.
This is a varied position combining customer administration, processing and payment collections, with the opportunity to earn additional commission on top of your hourly pay.
Flexible Working Hours
We understand that people have different commitments outside of work, so we offer very flexible working hours.
Our office operates Monday to Friday between 8:00am and 6:00pm, and we're happy to discuss different working patterns within these hours.
This could be particularly suitable for someone returning to the workplace, someone with family commitments, or an experienced professional looking for a position that provides greater flexibility.
Working With Our Customers
Our customers are predominantly over State Pension age, so patience, empathy and excellent communication skills are extremely important.
We particularly welcome applications from experienced and mature-minded professionals who enjoy speaking with older customers and understand the importance of treating people with patience, dignity and respect.
Life experience, reliability and the ability to have a natural conversation with customers can be just as valuable to us as previous experience in a similar position.
What You'll Be Doing
- Processing customer applications and information accurately
- Checking customer records and ensuring information is complete
- Updating and maintaining customer records on our CRM
- Managing cases through different stages of the process
- Making outbound calls to existing customers
- Contacting customers when payments become due
- Taking and processing customer payments securely
- Following up outstanding payments
- Following up customers on agreed payment dates
- Managing daily callback and collections lists
- Keeping clear and accurate notes of customer conversations
- Responding to customer queries
- Working closely with other members of the team
- Completing general administrative and processing duties
Collections & Commission
An important part of this position is customer payment collection.
You'll be speaking with existing customers whose payments have become due, so you'll need to be comfortable discussing payments confidently and professionally.
We're looking for someone who can be friendly, patient and understanding while also being persistent and organised.
In addition to your £14 per hour basic pay, you'll have the opportunity to earn commission based on performance.
Hard work and good results are recognised and rewarded.
Who We're Looking For
We're looking for people who have:
- A great work ethic
- Excellent organisational skills
- A warm and professional telephone manner
- Patience when dealing with older customers
- Confidence discussing and collecting payments
- Excellent communication and listening skills
- Persistence and strong follow-up skills
- Good attention to detail
- Good computer and data-entry skills
- Reliability and punctuality
- The ability to manage their own workload
- A positive attitude and willingness to learn
Previous experience in administration, collections, credit control, customer service, call centres or another office-based environment would be an advantage, but isn't essential.
Full training will be provided.
What We Offer
- £14.00 per hour
- Additional commission
- Flexible working hours
- Monday to Friday only
- Hours available between 8:00am and 6:00pm
- No weekend working
- Friendly and supportive office environment
- Full training
- Opportunity to progress as the business continues to grow
A Great Place to Work
We want our team to enjoy coming to work.
We have a friendly, supportive and positive office environment where people work together and good performance is recognised.
If you're looking for a flexible Monday-to-Friday position, enjoy speaking with people and want the opportunity to earn commission on top of a £14 hourly rate, we'd love to hear from you.
Pay: £14.00 per hour
Work Location: In person
