Job Overview
Daforza Distribution, owners of the UK's longest running electric bike brand, Wisper Bikes, are seeking a dynamic and detail-oriented Customer Support Administrator to join our team at our Chorley HQ!
In this vital role, you will serve as the frontline ambassador for our company, providing exceptional support to our diverse customer base. Your energetic approach and excellent communication skills will ensure that every customer interaction is positive, professional, and solutions-focused. Exceptional English is highly vital, enabling you to connect with our customer audience and deliver personalised assistance. This paid position offers an exciting opportunity to develop your skills in data entry, customer service, and upselling while making a meaningful impact on our clients’ experience.
Duties
- Manage incoming customer inquiries via phone, email, and chat with enthusiasm and professionalism.
- Accurately perform data entry tasks to update customer records, order details, and support tickets.
- Communicate clearly and effectively in both English and Spanish to assist a multilingual customer base.
- Demonstrate excellent phone etiquette to build rapport and resolve issues efficiently.
- Analyze customer needs through active listening and provide tailored solutions or product recommendations.
- Identify opportunities for upselling additional services or products that benefit the customer.
- Maintain organized records of all interactions, transactions, and follow-up actions to ensure seamless service continuity.
Qualifications
- Proven experience in customer support or administrative roles with strong data entry skills.
- Exceptional communication skills—both verbal and written—with a friendly, professional demeanour.
- Strong analysis skills to understand customer needs quickly and accurately.
- Knowledge of phone etiquette best practices to foster positive interactions.
- Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
- Experience with upselling techniques to enhance customer satisfaction and business growth.
Join us as a Customer Support Administrator and become an essential part of a vibrant team dedicated to delivering outstanding service! Your energy, clarity, and multilingual abilities will help us create memorable experiences for every customer we serve.
Pay: £25,420.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Free parking
Work Location: In person
