To lead and manage the day-to-day delivery of supported housing services, ensuring high-quality, person-centred support is provided to Service Users living within supported accommodation. The post holder will be responsible for managing a team of approximately 5–8 Support Workers, ensuring the service is delivered safely, effectively, and in line with organisational policies, contractual requirements, and best practice.
The role combines daily operational management,, housing management, safeguarding, quality assurance, partnership working, and performance management to ensure positive outcomes for Service Users. The post holder will support staff to deliver excellent services while maintaining compliance, driving continuous improvement, and promoting a positive, restorative, and inclusive culture.
Key Responsibilities:
- Lead, motivate, and manage a team of approximately 5–8 Support Workers and Move on OFficers
- Provide regular performance management to all Support Workers
- Coordinate rotas to ensure appropriate staffing levels across all services.
- Identify training and development needs and ensure staff complete mandatory and role-specific training.
- Conduct reviews, performance appraisals, and wellbeing conversations.
- Support the recruitment, induction, and onboarding of new contractors
- Promote a positive team culture built on collaboration, accountability, restorative practice, and continuous learning.
Housing Management:
- Monitor allocations, move-ins, move-out, tenancy sustainment, and void turnaround times.
- Ensure rent and service charge arrears are effectively monitored and managed.
- Support Support Workers with complex housing issues, affordability assessments, and move-on planning.
- Monitor property standards, inspections, repairs, health and safety compliance, and contractor performance.
Quality Assurance and Compliance:
- Ensure compliance with organisational policies, contractual requirements, safeguarding procedures, and relevant legislation.
- Carry out audits of case files, support plans, risk assessments, property inspections, and housing records.
- Monitor service performance against agreed KPIs and quality standards.
- Produce reports, monitoring information, and performance data for senior management on a regular basis
- Support continuous improvement through service reviews, audits, and surveys, implementation of best practice.
Partnership Working:
- Develop and maintain strong relationships with local authorities, probation services, health professionals, housing providers, commissioners, and other partner agencies.
- Represent the organisation at any external meetings required.
- Promote collaborative working to improve outcomes for Service Users.
- Ensure accurate records are maintained across all case management and housing management systems.
Administration and Reporting:
- Monitor staff recording standards and provide feedback where required.
- Prepare reports, statistics, and management information where required.
- Support the development and implementation of policies, procedures, and service improvements.
General Responsibilities:
- Participate in the event of out-of-hours emergency where required.
- Keep up to date with relevant legislation, guidance, and best practice relating to housing, safeguarding, and supported accommodation.
- Ensure all staff adhere to organisational policies, including Health & Safety, Safeguarding, Confidentiality, Data Protection, Equality, Diversity & Inclusion, and Customer Care.
- Undertake any other reasonable duties appropriate to the level of the role.
Essential:
- Experience oof team leading within supported housing, homelessness, social care, or a related sector.
- Experience leading and motivating staff, including performance management, and rota management.
- Experience managing complex caseloads and supporting individuals with multiple and complex needs.
- Strong knowledge of safeguarding, housing management, tenancy sustainment, and support planning.
- Experience developing positive partnerships with statutory and voluntary agencies.
- Excellent leadership, organisational, communication, and problem-solving skills.
- Ability to analyse information, monitor performance, and produce management reports.
- Strong IT skills, including Microsoft Office and case management systems.
Desirable:
- Experience managing supported accommodation services.
- Knowledge of housing legislation, welfare benefits, and homelessness and DA pathways.
- Understanding of restorative and trauma-informed approaches.
- Relevant management qualification or willingness to work towards one.
Equality, Diversity and Inclusion:
We value diversity, inclusion, and lived experience. We welcome applications from people of all backgrounds and communities and believe diverse teams create stronger services and better outcomes for the people we support. We are committed to creating a workplace where everyone is treated with dignity, respect, and fairness.
Pay: £22.50 per hour
Work Location: In person
