Job Overview
Join our dynamic team as a Customer Experience Assistant, are you an organised coordinator who thrives in a fast-paced environment? We are a air source heat pump and solar installation company looking for a Service & Helpdesk Coordinator to join our team. In this role, you will be the welcoming voice of our company and the vital link between our clients and our technical experts. You will handle inbound calls from customers, accurately assess their heating or solar needs, and use Freshdesk to log, track, and assign tickets to our specialists.
This role offers an exciting opportunity to develop your customer service expertise while working in an energetic environment that values your contributions. We are committed to supporting your professional growth through ongoing training and a collaborative team culture. Join us and be part of a company dedicated to delivering high level installations and customer service experiences that make a difference!
Duties
- Greet customers warmly via phone, email, ensuring a positive first impression.
- Manage customer inquiries efficiently using data entry skills to log details accurately into our systems.
- Provide clear information about products and services.
- Maintain professional phone etiquette at all times, ensuring respectful and effective communication.
- Collaborate with team members to resolve issues promptly, ensuring customer satisfaction is always prioritized.
Skills
- Proficiency in data entry with high accuracy and attention to detail.
- Excellent verbal and written communication skills.
- Strong phone etiquette combined with active listening abilities to understand customer needs fully.
- Exceptional analysis skills to interpret customer data and feedback for continuous improvement.
- Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining professionalism.
Pay: From £26,500.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Work Location: In person
