Job Title: Workshop Controller
Location: Dundee Ford Centre
Position Type: Full-Time, Permanent
About Us
At Dundee Ford Centre, we pride ourselves on delivering outstanding customer service and technical excellence. As an established Ford dealership, we provide comprehensive automotive services—from routine maintenance to major warranty repairs. We are currently seeking an experienced and highly motivated Workshop Controller to join our busy service department and lead our workshop team to continued success.
Key Responsibilities
- Workshop Operations: Oversee the day-to-day workflow within the workshop, ensuring all scheduled service, maintenance, and repair work is allocated efficiently to the technician team.
- Team Management & Productivity: Supervise, mentor, and motivate technicians and apprentices to meet individual and workshop efficiency, productivity, and quality targets.
- Quality Assurance: Ensure all work is performed to Ford manufacturer standards and strict health and safety regulations.
- Interdepartmental Communication: Work closely with Service Advisors, Parts Advisors, and Management to provide regular updates on vehicle status, job delays, or additional required work.
- Process & Warranty Compliance: Maintain accurate records for warranty and retail work, ensuring administrative tasks and job cards are completed correctly.
Requirements & Qualifications
- Experience: Proven track record working as a Workshop Controller, Senior Technician, or Service Master within a franchised dealership (Ford experience is highly desirable).
- Technical Knowledge: Strong understanding of modern vehicle mechanics, electronic diagnostics, and workshop procedures.
- Leadership Skills: Excellent interpersonal, communication, and staff management skills with a hands-on approach to problem-solving.
- Organization: Ability to prioritize workloads under pressure in a fast-paced environment.
- Licence: Full UK Driving Licence.
Diversity & Inclusion
Dundee Ford Centre are a proud equal opportunities employer that values diversity at every level of our business. Inclusion and Diversity are fundamental to our culture and values, fostering an innovative, collaborative and fast paced work environment that means we can build a better future for our colleagues and our customers.
What We Offer
- Competitive Salary: Attractive base salary with performance-based bonus structure.
- Career Development: Ongoing Ford manufacturer training and career development opportunities.
- Workplace Benefits: Employee discounts on vehicle purchases, servicing, and parts, alongside a company pension scheme.
Ability to commute/relocate:
- Dundee DD2 3TN: reliably commute or plan to relocate before starting work (required)
Experience:
- Workshop Controller: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
