Team Leader – Technical Motor Claims
About MPL Claims Management
At MPL Claims, we’re passionate about making the claims process smoother, smarter, and more customer
friendly. We’re a tech-led business that designs and builds our own claims management solutions from the ground up.
Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners.
The Opportunity
We are looking for an experienced and motivated Technical Motor Team Leader to lead our specialist Motor claims
team. This is an exciting opportunity for an individual with strong technical claims expertise and leadership
capability to drive team performance, support operational excellence, and deliver exceptional service standards.
The successful candidate will play a key role in managing workload distribution, developing team members,
maintaining compliance standards, and strengthening relationships with brokers, coverholders, and key
stakeholders. You will be responsible for ensuring that service level agreements, quality standards, and team
objectives are consistently achieved while fostering a positive and high-performing team culture.
Key Responsibilities
- Proactively allocate and manage workloads across the team in line with service level agreements, client requirements, and departmental KPIs.
- Lead, motivate, and develop team members through coaching, mentoring, and ongoing performance management.
- Identify training and development needs, ensuring all team members remain competent and compliant with regulatory and client requirements.
- Review and monitor individual and team performance, implementing support plans where required to achieve business objectives.
- Act as a key escalation point for complex technical claims, complaints, and stakeholder enquiries.
- Build and maintain strong relationships with brokers, coverholders, insurers, and clients through effective communication and service delivery.
- Provide timely updates to brokers, coverholders, and stakeholders regarding urgent matters, claims developments, and business-critical communications.
- Take responsibility for team management activities including annual leave, sickness absence, probation reviews, one-to-one meetings, welfare discussions, and employee wellbeing.
- Take ownership of departmental projects, process improvements, and additional workstreams to support business growth and operational excellence.
- Promote a culture of continuous improvement by identifying opportunities to enhance service delivery, efficiency, and customer outcomes.
What we are looking for:
- Previous experience within motor claims handling, including technical and complex claims.
- Strong knowledge of motor claims processes, indemnity principles, liability, credit hire, repair, and total loss claims.
- Excellent organisational skills with the ability to prioritise workloads and manage competing demands.
- Strong analytical and problem-solving abilities with exceptional attention to detail.
- Outstanding verbal and written communication skills.
- Experience producing high-quality reports and presenting information to senior stakeholders.
- Ability to build strong relationships with clients, brokers, coverholders, and colleagues.
- A proactive and solutions-focused approach to leadership.
- A commitment to delivering exceptional service and achieving team objectives.
