Job Summary
The Volunteer Coordinator is a National Lottery funded role supporting our Post-Diagnosis Support Programme and ensuring that volunteering is embedded across ReMind UK. This is a proactive role which would suit someone with great organisational and people skills who enjoys supporting individuals and groups and working on a variety of activities. The role will work with ReMind UK's Engagement team identifying and creating volunteering opportunities across the organisation, managing recruitment through community work and marketing, and implementing stewardship and evaluation processes for volunteers and ambassadors. As a key part of our Post-Diagnosis Support Programme, the role will ensure volunteers have an outstanding experience, working in a positive environment.
This is a fixed term role to April 2029.
ReMind UK overview
ReMind UK is an independent charity and internationally renowned centre for research, diagnosis and treatment of neurodegenerative diseases. Our research aims to improve life for people with dementia and their families and carers, and to find drug and non-drug treatments for people with conditions such as Alzheimer's disease and other diseases predominantly affecting older people. Our contracted NHS Memory Clinic service, private memory assessments and allied activities provide support to people affected. We are currently in an ambitious phase of development looking to increase our clinical and academic research programme. We work closely with the Universities of Bath, Bristol and other research Institutions, both nationally and internationally and with the Royal United Hospital, Bath.
KEY RESPONSIBILITIES
1. Oversee recruitment of ReMind UK’s volunteers through building relationships and partnerships in the community and establishing effective recruitment materials and channels.
2. Work with the ReMind UK team to identify opportunities for volunteer roles to support and add value to the business.
3. Collaboratively create role descriptions and person specifications for volunteer roles.
4. Identify barriers to engagement, particularly from under represented groups and communities experiencing exclusion, and develop accessible new opportunities to engage potential audiences.
5. Support the Post-Diagnosis Support Programme Manager to identify opportunities for beneficiaries to support post diagnosis courses and events through volunteering.
6. Create and maintain accurate Risk Assessments for all volunteer roles and activities.
7. Ensure volunteers receive an excellent onboarding experience including induction and training.
8. Regularly check-in with volunteers and support ReMind UK staff to effectively manage and support their volunteers.
9. Ensure that volunteers deliver a high quality experience to beneficiaries while adhering to the objectives of their role in line with good practice and any health and safety guidelines. Ensure that they are well supported and supervised and that any training needs are identified and addressed in a timely manner.
10. Produce and regularly refresh volunteer materials including handbook and welcome pack.
11. Work with ReMind UK’s Marketing colleagues to keep the website up to date with volunteering opportunities and stories and provide engaging content for social media.
12. Maintain volunteer and enquirer data on the charity’s CRM ensuring compliance with GDPR and agreed data retention protocols at all times.
13. Monitor volunteering and community outreach activity through regularly collecting quantitative and qualitative insight, producing quarterly reports as requested by Head of Engagement.
14. In collaboration with Head of Engagement, design and deliver a stewardship programme for volunteers ensuring consistency of approach and continued improvement, building a sense of inclusion and value for volunteers and ambassadors.
15. Maintain a thorough understanding of Health & Safety issues around working with volunteers and ambassadors and ensure that all feedback, accidents or incidences are recorded, evaluated and used to adjust activities accordingly.
This job description is intended to provide a broad outline of the main responsibilities only.
Person Specification
Essential criteria
- Proven experience of managing volunteers in a customer facing environment
- Ability to demonstrate multiple stakeholder management and strong relationship building
- Knowledge of volunteering good practice, legislation and resources
- Excellent administration and organisation skills
- Experience of using Microsoft Office including word, powerpoint, excel and outlook
- Knowledge and ability to use a database/CRM system
- Polite and professional manner and ability and empathy to deal with people who may be confused or have difficulty communicating.
- Good time manager, with the ability to work on own initiative and to prioritise a busy and diverse workload
- Ability to plan and manage varied workload
- Excellent verbal and written communications skills
- Self-directed, confident and proactive
- Good team player with a friendly can-do attitude
- Organised, calm under pressure, able to prioritise effectively and work to deadlines
Desired
- Experience of working in a charity or not-for-profit setting
- Knowledge of GDPR and experience of applying the protocols
- Current driving licence
- Willingness to work occasional weekends and evenings
You must have eligibility to work in the UK. All staff at ReMind UK are required to undergo DBS checks.
Closing date: 28th August 2026
Interview date: W/C 7th September 2026
Job Types: Part-time, Fixed term contract
Pay: £30,450.00-£33,600.00 per year
Benefits:
- Company pension
- Flexitime
- Health & wellbeing programme
- On-site parking
Ability to commute/relocate:
- Bath BA1 3NG: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Bath BA1 3NG
