- Immediate Start Available
-
Walking distance to station
The hiring company operates within the business services industry in Bromley and is recognised for its professional approach and commitment to high standards.
- Act as the first point of contact for customers, coordinating service requests via phone and email.
- Schedule, coordinate, and manage engineers workloads, ensuring appointments are planned efficiently and meet customer expectations.
- Liaise closely with engineers to confirm availability, job details, and completion updates.
- Manage service‑related enquiries, providing timely updates to customers and resolving issues where possible.
- Maintain accurate service records, job notes, and engineer schedules within internal systems.
- Coordinate parts, materials, and documentation required for service visits where necessary.
- Escalate urgent or complex issues appropriately to ensure minimal service disruption.
- Ensure all service activity is carried out in line with company procedures, service standards, and confidentiality requirements.
- Support general service administration tasks to ensure smooth day‑to‑day operations.
A successful customer service advisor should have:
- Previous experience in an customer service advisor.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Excellent organisational and multitasking abilities.
- Strong attention to detail and accuracy in work.
- Good verbal and written communication skills.
- A proactive attitude and ability to work independently.
- Opportunity to gain valuable experience in the business services industry.
- Benefits package
- Friendly and supportive work environment.
If this Admin Assistant role aligns with your skills and career goals, we encourage you to apply today
