Are you passionate about delivering outstanding customer service?
Are you seeking a new opportunity where you can apply your analytical, customer service and conflict resolution skills to contribute to helping make the roads of Greater Manchester safer?
Your role
As a DriveSafe Customer Support Officer, you will form part of the DriveSafe team and be provided with ongoing internal training such as a detailed structured induction and one-to-one coaching by experienced colleagues. You will be part of a busy dynamic team with a varied skill set, undertaking a wide range of administrative duties including using multiple systems to process course bookings and queries from our clients over the phone and online, processing payments for the courses and weekly financial reconciliation.
You will use your data analysis skills, arrange course venues and liaise with our stakeholders both internally and externally. You will be responsible for confirming course attendance on the Police National Database and reviewing records for course offers in line with our policies and procedures.
For more information, please see the role profile below.
Who are we?
DriveSafe is a key partner of Safer Roads Greater Manchester, a multi-agency partnership committed to reducing the numbers of fatalities and injuries on Greater Manchester's roads, by changing driver attitudes and behaviour. We are responsible for delivering the National Driver Offender Retraining Scheme (such as Speed Awareness Courses) on behalf of Greater Manchester Police.
This is a busy and exciting time for DriveSafe as our online and venue driver retraining courses develop and expand. This opportunity will allow you to help shape the future of DriveSafe and the delivery of our courses.
What you'll bring
What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.
You will have experience of using multiple software systems simultaneously and be able to use Excel to analyse data and provide solutions. You will also have experience of engaging and communicating with clients with a range of requirements and have excellent verbal and written communication skills, with experience of dealing with interactions with the public which may at times be challenging. You will have knowledge of online digital conferencing platforms (i.e. Zoom) and be able to relay instructions, offering technical support to our clients and Trainers allowing them to access the DriveSafe online courses using a range of devices. You’ll also have knowledge of GDPR to be able to process our client data correctly. You will be educated to GCSE level or equivalent.
You will be required to work flexibly (37 hours per week between 7:30am and 7:00pm Monday to Friday) plus one Saturday approximately every three months, on a rota basis.
What we can offer you
This is a permanent role with a salary of £29,836 - £31,762 per annum depending on skills and experience.
At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.
Our benefits include:
Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
Free bus travel within Greater Manchester and free rail or Metrolink travel to and from work within the Greater Manchester boundary.
Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website
What's next?
If you believe you have the skills and experience required, we’d really like to hear from you.
When completing your online application, please ensure that you provide clear evidence and examples for each of the essential criteria. Shortlisting is based on merit of how you answer each question.
Interviews will take place in-person at TfGM Head Office, 2 Piccadilly Place, Manchester, M1 3BG, on Monday 24 and Wednesday 26 August 2026 only.
TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.
For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.
For essential guidance on applying for jobs at TfGM including AI use, Right to Work requirements, our Guaranteed Assessment Scheme, application tips, and reasonable adjustments Please follow this link to our application infographic!
Please note we may close the advert early if we receive a high volume of applications.
