About Us:
National Bank of Kuwait (Int'l) Plc. is a leading bank in Kuwait with a strong presence in the international market. We offer a wide range of banking and financial services to our customers, and we are committed to providing innovative and efficient solutions to meet their needs. Our team is made up of highly skilled and motivated professionals who work together to deliver exceptional results and drive the growth of the bank.
Job Purpose:
Delivering over the Counter Services in an efficient and courteous manner at George Street Office Branch.
Key Responsibilities
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Maintain a cash till in Sterling and Foreign Currency.
- Process cash deposits and withdrawals in GBP and foreign currencies while ensuring all transactions are accurately processed and are completed in accordance with the bank's procedures (using Teller's system).
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Deliver a professional, efficient, and customer-focused cashier service while maintaining high standards of accuracy.
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Assisting in completing screenings (adverse media and world checks) on cash transactions by third parties, as requested by clients.
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Verify that all required approvals are obtained for cash transactions exceeding applicable thresholds, including AML and Financial Crime approvals where required.
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Accept cheque deposits, internal transfer requests liaising with Retail Operations to process and credit customer accounts.
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Assist and provide guidance to the customers with the bank's ITM services.
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Balance daily cash holdings and reconcile tills in accordance with branch procedures.
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Ensure the secure custody and handling of debit cards held within the branch.
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Maintain the branch register for debit cards and PINs held in the branch, ensuring secure storage, accurate record keeping, and that uncollected cars are securely destroyed in line with our internal procedures.
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Maintain the Branch safe Deposit register.
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Support Relationship Managers with debit card activations when required.
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Review account block codes and account status prior to processing transactions, ensuring any concerns or required actions are referred to the appropriate department or to the relationship manager.
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Assist NBK Kuwait customers by liaising with colleagues in Kuwait to facilitate banking requests for clients visiting NBKI (or via telephone).
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Liaise with the Branch Manager to request cash orders where required, ensuring appropriate cash levels are maintained to support branch operations.
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Updating information for MIS/Statistical Reporting.
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Assist with filing at the Branch.
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Any other ad hoc duties as requested by the branch manager or deputy manager.
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Maintain confidentiality and follow internal procedures, including avoiding any disclosure that could constitute tipping off clients in case of adverse media of financial crime concerns.
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Identify and promptly escalate any suspicious client activity in line with the bank's policies and procedures.
Qualification & Experience
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Previous experience within a similar environment.
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Demonstrate a good level of ability in both English and Mathematics.
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Demonstrate a good level of ability Arabic (reading, written and spoken).
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P.C. literate, particularly Excel (up to but not including Macros).
Essential Competencies
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Commitment and ability to work under reasonable pressure.
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Professional manner.
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Flexible attitude.
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Attention to detail/Accuracy.
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Good interpersonal skills.
Essential Skills
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Arabic speaker.
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PC and general systems literacy.
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Calm under pressure.
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Team Player Customer handling skills.
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Organizational skills.
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Communication skills.
Key Success Factors
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Attendance and Reliability.
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Communication and cooperation.
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Accuracy with input, reporting and other work.
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Adherence to deadlines.
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Effort, motivation and teamwork.
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Accuracy in conducting transactions and good communication skills.
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No complaints from customers.
Any other comments
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This is a role that we are looking to develop the individual in all aspects of Operations including giving training on multi product processing.
Why work with us?
At National Bank of Kuwait (Int'l) Plc., we value our employees and believe in their professional growth. We offer a competitive salary package, comprehensive benefits, and opportunities for career advancement. As a member of our team, you will have the chance to work on challenging and innovative projects, while being supported by a collaborative and dynamic work environment. If you are passionate about retail banking in financial services, then we want to hear from you. Apply now and take the next step in your career!
