About the role
As part of a team setting out to deliver this innovative residential service for women and their children from Hampshire, you will hold a varied, people-facing role that combines two important parts of life at Hope Street.
As our front of house, you will be a friendly and welcoming host and a key part of how we maintain the safety of everyone living and working in the Hub. You will monitor the movement of people in and out of the Hub while the public spaces are open, sign professionals and visitors in and out, direct them to the right part of the Hub, and manage the public’s interaction with the café and the activities on offer.
You will also be part of the social enterprise team that runs the Hope Street café – an essential part of the Hope Street offer that supports women to develop their life and employment skills. The café is open to the public as well as to the agencies and service providers who use the Hope Street space. You will help promote the café, serve and prepare it for community events, and make and bake a delicious and diverse menu. Throughout, you will be passionate about great customer service, proactive in your approach, and a real team player.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Key Responsibilities
Front of House & Safety
- Provide a visible welcome, meet-and-greet service to everyone entering the Hub through the public entrance, including members of the public using the café, residents, staff, visitors and other professionals.
- Welcome residents back when they return from excursions, noting anything about their presentation that gives cause for concern and reporting this to the Community Support team.
- Report any safeguarding concerns relating to residents or their children to colleagues immediately, so that measures can be put in place to prevent harm.
- Monitor CCTV cameras to detect any potential intruders attempting to gain access to the site, and keep accurate logs of any activity.
- Answer incoming telephone calls and direct them to the appropriate member of the team.
- Help set up activities taking place in the activity rooms and book participants in.
- Summon assistance from colleagues in the staff area if any person who enters Hope Street appears to be under the influence of substances, behaves in a threatening or menacing way, or is someone you know is not permitted to access the Hub.
- Summon assistance from the relevant agency (paramedics, police, fire service or emergency contractors) in the event of emergencies or serious incidents, and act as the key point of contact to ensure they can access and exit the premises safely.
- Proactively pursue good relationships with neighbours and the local community, and respond quickly to any complaints or concerns raised.
Café & Hospitality
- Prepare food and drinks and serve customers.
- Work with the team to develop an inclusive and cost-effective menu of snacks and cakes.
- Ensure the compliance, quality and standards of all documentation, allergy guidance and other food hygiene records in the absence of the Café Supervisor.
- Regularly spot-check the café space to ensure maintenance and cleanliness issues are reported and actioned.
- Report any technical and equipment issues, for example card machine faults.
- Support the Skills & Enterprise Manager with inventory and stock takes where required.
- Maintain the hygiene and cleanliness of the café.
- Ensure signage, menu boards and accessible information are up to date and in good, presentable order.
- Support the Skills & Enterprise Manager in preparing for Hope Street events.
- Be proactive in promoting the café, the service and our catering and event-space offering.
Your Values
· Awareness of trauma and how this can impact on a person’s self-esteem, confidence, and ability to trust others.
· You do not judge people, you are kind and empathetic, and understand the importance of enabling people to make their own choices.
· Desire to create positive change and a commitment to providing a fair and compassionate environment that celebrates and promotes equality and diversity.
In-person interviews will be held at Hope Street in Southampton.
We reserve the right to assess applications as they are received and close this advert at any time. Due to the high volume of applications, we may not be able to respond to all applicants individually.
Who we are
One Small Thing was founded in 2014 by prison philanthropist Lady Edwina Grosvenor, in response to the unacceptable levels of suicide, self-harm and violence within women’s prisons in England, with the aim of achieving wholesale system change across the justice system, one small thing at a time.
Our name reflects the value of those small things – empathy, compassion, respect – and their combined power to make a big difference to the individual - and to society as a whole.
Hope Street is an exciting, brand-new, purpose-built residential community-based service, designed in collaboration with women, for justice-involved women and their children in Hampshire. Trauma-informed by design, it will offer a safe and supportive environment where women and their children can access education, practical and therapeutic support and activities that build confidence, self-esteem and skills, and provide the opportunity to build a fulfilling and happy life and play a meaningful role within society.
Equity, Diversity and Inclusion
We are strongly committed to ensuring equity and inclusion to ensure the voices of our users and beneficiaries are represented across our organisation to impact on our strategic aims, vision and mission.
We know that minoritised groups are disproportionately impacted by the justice system and to ensure that we have the best understanding we want to ensure that diversity of culture, background and life experiences is reflected across our team. We would encourage applications from those who may have had similar experiences to the women and children we support at Hope Street including those with previous convictions.
Job Type: Part-time
Pay: £13.45 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Sick pay
- Transport links
Application question(s):
- Do you have a legal right to work in the UK?
- Are you female (This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies)?
- Are you able to start work at 7:30am?
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
