We are:
Affordable Waste is one of the UK's leading waste management providers, committed to delivering reliable, cost-effective, and environmentally responsible waste solutions for SME businesses. Our mission is to make waste management simple for businesses by combining exceptional customer service with innovative solutions. We achieve this by fostering a culture of teamwork, development, accountability, and continuous improvement.
You'll be:
- Communicating directly with customers over the phone and by email, providing expert advice on waste management services and identifying opportunities to upsell or cross-sell our solutions.
- Handling customer enquiries, resolving issues, and delivering excellent service across multiple communication channels.
- Gathering customer feedback and insights, working with managers to improve our services and customer experience.
- Accurately recording all customer interactions and account updates within our CRM system.
- Taking ownership of customer enquiries, identifying the most effective solutions, and building long-term customer relationships.
- Generating sales through existing client accounts by promoting additional services that meet customer needs.
- Educating customers on waste legislation and helping them remain compliant with current environmental regulations.
- Delivering an outstanding customer experience while consistently achieving KPIs and agreed service levels.
You are:
- A motivated individual with a proven track record of achieving targets and delivering results.
- A confident problem solver who can think creatively and identify opportunities during customer conversations.
- An excellent communicator, both verbally and in writing.
- Friendly, proactive, and customer-focused with a positive, can-do attitude.
- Comfortable working independently while also contributing effectively as part of a team.
Experience:
- Previous B2B or B2C sales experience.
- Experience in outbound telesales, account management, or customer service is advantageous.
- Good working knowledge of Microsoft 365 applications.
- Experience using CRM systems is desirable.
- GCSEs (or equivalent) including English and Maths.
What's on offer?
- Competitive starting salary plus uncapped commission.
- Company social events.
- Regular sales incentives and rewards for top performers.
- Personalised career development and progression opportunities.
- Ongoing training and support within a growing business
Pay: £32,500.00 per year
Benefits:
- Company events
- Company pension
- On-site parking
Work Location: In person
