Are you organised, proactive and passionate about delivering outstanding customer service?
Due to our continued growth, Elwy is looking for a Sales Progression & Administration Coordinator to join our friendly, award-winning team. This is an excellent opportunity for someone with estate agency or property administration experience who enjoys building relationships, solving problems and helping property sales progress smoothly from offer agreed through to completion.
About Elwy
Elwy is an award-winning, independent, family-run estate and letting agency based in Rhyl, covering Denbighshire and Conwy. We specialise in residential sales, lettings and property management and have built a reputation for honest advice, exceptional customer service and achieving outstanding results for our clients.
As a growing business, we pride ourselves on providing a supportive, professional and collaborative working environment where every member of the team is valued. We embrace technology, encourage personal development and believe that excellent customer service is at the heart of everything we do.
The Role
This is a varied role combining office administration with sales progression. You’ll play an integral part in supporting our sales team while ensuring property transactions move efficiently from offer acceptance through to completion.
You’ll liaise daily with buyers, sellers, solicitors, mortgage brokers and colleagues, keeping everyone informed, resolving issues and helping chains progress as smoothly as possible.
No two days are ever the same, making this an ideal opportunity for someone who thrives in a busy office environment and enjoys delivering exceptional customer service.
Key Responsibilities
* Supporting the sales team with day-to-day administration.
* Managing incoming telephone, email and office enquiries.
* Booking property valuations, viewings and appointments.
* Managing team diaries and appointments.
* Preparing sales paperwork and client correspondence.
* Carrying out Anti-Money Laundering (AML) checks and supporting compliance procedures.
* Maintaining accurate records using our CRM system.
* Assisting with property marketing and administration.
* Progressing agreed sales from offer acceptance through to completion.
* Liaising with buyers, sellers, solicitors, mortgage brokers and all parties within the property chain.
* Chasing outstanding enquiries, searches, mortgage offers and legal documentation.
* Providing regular progress updates to clients.
* Identifying delays and proactively helping to resolve issues.
* Supporting the wider team with general office administration and maintaining excellent customer service.
About You
The ideal candidate will:
* Have previous administration experience (estate agency experience is highly desirable).
* Be organised with excellent attention to detail.
* Have strong communication and interpersonal skills.
* Be confident dealing with clients both over the telephone and face-to-face.
* Be able to prioritise a busy workload and work under pressure.
* Have good IT skills, including Microsoft Office and CRM systems.
* Be proactive, reliable and able to work independently as well as part of a team.
* Take pride in delivering exceptional customer service.
Hours
We are happy to consider applications from candidates seeking either part-time or full-time employment.
Full-time hours are:
* Monday to Thursday: 9:00am – 5:30pm
* Friday: 9:00am – 4:00pm
(All working days include a 30-minute unpaid lunch break.)
What We Offer
* Competitive salary, dependent on experience.
* Company pension.
* Company events.
* Ongoing training and professional development.
* A friendly, supportive and collaborative working environment.
* The opportunity to join an ambitious, award-winning independent estate agency with an excellent reputation.
Apply Today
If you enjoy working in a fast-paced environment and want to be part of a team that genuinely cares about its clients and each other, we’d love to hear from you.
Please send your CV and a short covering letter explaining why you’d be a great addition to the Elwy team.
Pay: From £25,775.00 per year
Work Location: In person
