Customer Support & Operations Executive — Part-time, Remote (UK), Fixed Afternoons
1pm–6pm, Monday to Friday. 25 hours per week. £14.20 per hour. Fully remote.
About Porta
Porta (portadelivery.co.uk) is a fast-growing delivery marketplace connecting customers with independent couriers for big and bulky items — mostly furniture, plus home removals. We've built the whole thing with a tiny team and a lot of smart systems.
We pride ourselves on exceptional customer support — it's the reason customers come back, and we're very proud of our 4.8 rating on Trustpilot. That's the standard you'd be joining, and the standard you'd help us keep.
You'd be our first UK hire, working directly with the two founders — which means real responsibility, zero bureaucracy, and your ideas actually getting implemented.
The role
Afternoons are when our customers and drivers need us most — deliveries are in full swing, and questions come in by phone, email and WhatsApp. You'll be the person who picks them up and sorts them out. Day to day, you'll:
- Answer inbound calls and emails from customers and drivers (quotes, booking queries, delivery updates)
- Keep an eye on the day's live deliveries and step in when something's off — a driver running late, an access problem, a customer who needs an update
- Handle delivery issues calmly and fairly, including the occasional damage report, following our established process
- Coordinate with our courier network — confirming jobs, chasing updates, keeping things moving
- Spot patterns and suggest improvements — with a small team, if you see a better way to do something, we'll usually just do it
Occasional London days: while the role is remote, from time to time we'll ask you to join us for a full-day session in London working in person with the founders — training, planning, getting properly embedded. These are occasional and arranged well in advance. Any hours beyond your normal shift are paid at your hourly rate, and all travel and expenses are covered.
Who we're looking for
- A warm, clear communicator on the phone and in writing
- Organised and self-sufficient — you'll manage your own queue while working remotely
- Sound judgement — you know when to resolve something yourself and when to flag it
- Comfortable with web-based tools (booking platform, VoIP phones, WhatsApp, email) — full training given
- Reliably available 1pm–6pm, Monday to Friday, and able to travel to London for occasional pre-arranged full days (expenses paid)
- Customer service, operations, logistics or similar experience is a big plus, but attitude and reliability matter more to us than a specific CV
What we offer
- £14.20 per hour — above the Real Living Wage
- Fixed, predictable hours — no evenings, no weekends, no shift roulette. Mornings are always yours
- Fully remote (UK) with occasional expensed London days
- 28 days' holiday (pro-rata), pension, all equipment provided
- Proper training — you'll shadow the founders closely for your first few weeks
- A front-row seat at a profitable, growing 4.8-star marketplace, with genuine scope for the role to grow
Applicants must have the right to work in the UK. Porta Delivery is an equal opportunities employer
Pay: £14.20 per hour
Benefits:
- Casual dress
- Company pension
- Work from home
Application question(s):
- This role requires availability 1pm–6pm, Monday to Friday, every week. Can you reliably commit to these fixed hours?
- In two or three sentences: why does this fixed-afternoon role suit you?
Work authorisation:
- United Kingdom (required)
Work Location: Remote
