The job requirements are detailed below. Where applicable, the skills, qualifications and memberships required for this job have also been included.
Role title: Debt Recovery Agent
TPR grade & pay group: Grade 11 – Officer - CORE
Directorate: Chief Operating Officer Group (COOG)
Salary: £32,154 Per Annum
Contract type: Permanent
Location: Brighton/hybrid 6 days per month in the office
The role and responsibilities:
This role is ideal for someone who:
-
Enjoys working with detail and takes pride in accurate, well‑organised processes.
- Is motivated by work that has a clear public purpose and wider impact.
- Likes solving complex queries and finding practical solutions.
- Values collaboration and clear communication with colleagues and stakeholders.
- Is open to learning and building knowledge of pensions, legislation and systems.
The role criteria:
-
Experience working in a debt recovery role.
- Knowledge of debt recovery processes and practices.
- Experience handling inbound and outbound calls and emails.
- Understanding of pension levies and related pension legislation.
- Ability to resolve complex queries, including setting up & managing payment plans.
- Knowledge of court processes and supporting enforcement activity.
You will:
-
Support the collection of TPR fees and fines by carrying out debt recovery activities in line with agreed processes.
- Prepare manual and bulk court applications for unpaid fines and support enforcement activity after a County Court Judgment (CCJ).
- Act as a point of contact for court‑related queries, including working with internal legal colleagues on defended cases.
- Manage levy and fine collections, including preparing levy collection invoices using internal systems.
- Process payments accurately, including daily cash receipting, bank reconciliations and calculating cleared funds.
- Manage all aspects of Direct Debit activity, including setting up mandates, reconciliations and monthly collection files.
- Handle inbound and outbound calls and emails, responding to queries clearly and supportively.
- Process refunds, credit notes and re‑invoices and keep records up to date using CRM systems.
The team:
The Debt Recovery team is a multiskilled team dealing with all aspects of Debt Recovery from issue of the debt through to enforcement of the debt.
TPR offers:
-
Genuine opportunities for learning and development.
- A values-led, inclusive environment.
- Hybrid working and flexible shift patterns.
- A vibrant workplace with employee networks (Disability, Family, LGBT+, Minority Ethnic, Mental Health, Women’s).
Reward and benefits
We offer 25 days annual leave plus bank holidays, a hybrid working model, 35 hour working week (full-time), flexible working patterns, and flexitime. We also provide competitive parental leave, as well as a Civil Service Pension with an average employer contribution of 28.97%. Our dedicated benefits portal (Edenred) offers retail, gym, tech and restaurant discounts, and a cycle to work scheme.
Our culture
TPR strives to be a high-performing organisation, and we prioritise our people's growth and well-being. We offer various learning, secondment and development opportunities, support flexible working, and foster a diverse and inclusive environment.
Equality, diversity and inclusion is very important to us and we strive to make sure everyone has an equal opportunity to succeed. Our modern Brighton offices are in Telecom House overlooking Preston Park, they are over two floors of a shared building facility and when designed in 2023 we followed the government’s workplace design guide to ensure accessibility by design was achieved for our section.
We're proud to have a range of networks and opportunities to bring people together with supportive and safe spaces to connect with one another.
About The Pensions Regulator
With a career at TPR, you’ll be joining an organisation with real purpose and who are proud of their diverse range of skills and experience that positively impact on millions of people. Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe.
Our Corporate Strategy outlines a bold and challenging vision of how pensions regulation should continue to evolve to keep pace with a change in the scale and nature of the pensions landscape. We believe diversity and inclusion are vital to good decision-making for positive saver outcomes. We’re committed to creating a supportive, inclusive, and dynamic work environment where everyone can thrive; understanding the link between the work we do and its positive impact on society.
.
Applications
To avoid disappointment, we would invite you to submit your application as soon as possible, as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can continue to provide a positive candidate experience, with each application being reviewed and considered. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Current TPR employees who want to apply for this vacancy should first contact their line manager to discuss their application.
We welcome applications on a job share basis.
Selection and interview
If you are shortlisted for interview, we’ll be in contact with you shortly after the closing date. We aim to respond to every application however due to the large volume of applications this is not always possible. If you have not heard from us within 21 days of submitting your application, please assume you have been unsuccessful on this occasion.
As a Disability Confident Employer, we’re committed to the recruitment, employment, retention, and development of people with disabilities, and to improving their employment opportunities. Candidates who declare that they have a disability and who meet the essential criteria will be an offered an interview. Please note that if we receive a high volume of Disability Confident applicants, we reserve the right to offer an interview to those who best meet the essential criteria.
Diversity and inclusion
TPR is committed to promoting diversity, inclusion and equality in the workplace, creating an environment where everyone is encouraged to be themselves, enabling our people to feel supported, represented and do their best work.
We encourage applicants from all backgrounds and with different identities and experiences to apply for roles with TPR.
Further information
Please visit our website to find out what it is like to work at TPR, our culture, interview process and our commitment to our employees.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email [email protected].
