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Service Coordinator

Johnson Controls -
Manchester

Job details

Full-time

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme
On-site parking

Qualifications

Customer service
Microsoft Office
Organisational skills
Time management

Full job description

What you will do

As an Installation Scheduler/Planner, you will play a key role in supporting the installation team by efficiently planning and tracking installations, while maximising the utilisation of available labour resources. You will also be responsible for the timely procurement of equipment to meet customer requirements. This role involves coordinating the end-to-end delivery of projects, ensuring all milestones and deadlines are met to the highest standards.

What we offer

Competitive Salary: Reflecting your skills and experience.
Generous & Flexible Leave Entitlement: 25 days of annual leave + Bank Holidays
Hybrid Working: 2 days per week working from home, available following 6 months of training and successful completion of the probation period.
Hours of work: Monday to Friday – 8.30am – 5pm
Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
Career Development: Extensive opportunities for growth and advancement.
Free Onsite Parking: Hassle-free commuting
Dress Down Fridays: Casual attire to wrap up the week

How you will do it

Effectively communicate and build strong relationships with customers, installation engineers and managers.
Preparation of programmes and schedules.
Effectively negotiate with suppliers and coordinate the delivery of material and equipment.
Coordinate the manpower planning of a team of engineers.
Produce fast and accurate information for engineers and customers.
Monitor the progress of installations to ensure they are working to schedule and minimize downtime.
Ensure all installation information is available, complete and up to date.
Assist with the scheduling of sub-contractors.

What we look for

Required

Proven experience in Customer Service
Strong organizational and time management skills
PC literate, including knowledge of Microsoft Office

Preferred

Experience in scheduling and coordinating field-based engineers or similar roles.
Familiarity with the security systems, construction, or facilities management industries.

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