The Royal Crescent Hotel & Spa is looking for a friendly and enthusiastic Receptionist to join our Front Desk team. If you enjoy working with people, providing excellent customer service, and being part of a supportive hospitality team, we’d love to hear from you.
As the first point of contact for our guests, you will play an important role in creating a warm and memorable welcome. You will work closely with colleagues across the hotel to ensure every guest enjoys a seamless and personalised stay.
Key responsibilities:
- Greet guests in a warm and professional manner
- Escort guests to their rooms and explain hotel facilities
- Manage guest details and payments using Opera Cloud
- Handle telephone and email enquiries
- Make reservations for guest stays and Montagu’s Mews restaurant
What We’re Looking For
- Strong customer service and communication skills
- Excellent attention to detail
- A positive and professional attitude
- Previous hotel or reception experience preferred (although full training provided)
- Flexibility to work varied 8 hour shifts between 7am and 10pm, including weekends.
- Position is available for 32 hours a week.
Why Join Our Team
- Work in one of the UK’s most iconic luxury hotels
- Monthly share of discretionary service charge
- Commissionable sales
- £100 PoB Hotel stays
- Supportive and welcoming team environment
Position available end of September
Job Type: Part-time
Pay: From £13.05 per hour
Benefits:
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- On-site gym
- Referral programme
Ability to commute/relocate:
- Bath BA1 2LS: reliably commute or plan to relocate before starting work (required)
Experience:
- Hotel Receptionist: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
