Looking for something different?
At Whittaker, Gregory & Co, we're building a modern accountancy practice where exceptional client service is valued just as highly as exceptional technical knowledge.
We're looking for an experienced accountant who enjoys working with people just as much as numbers.
This isn't a traditional accounts production role.
Instead, you'll become the trusted point of contact for our clients, helping them navigate accounting, tax and business matters while delivering a premium client experience.
If you're the type of accountant who enjoys solving problems, building relationships and providing thoughtful advice, we'd love to hear from you.
About Whittaker, Gregory & Co
Whittaker, Gregory & Co is an ambitious, forward-thinking accountancy practice committed to doing things differently.
We're investing in technology, improving our systems and building a team of talented people who genuinely care about our clients.
Our vision is simple:
To become the accountancy practice that clients recommend because of the confidence they have in our advice, the relationships we build and the service we provide.
About the Role
Internally known as our Client Communications Accountant, this role is central to the way our practice operates.
You'll become the primary owner of client communication, ensuring every interaction with Whittaker, Gregory & Co is professional, proactive and technically accurate.
You'll manage our hello@ inbox, support the Director by managing client correspondence, answer technical accounting and taxation queries, liaise with HMRC and work closely with our production team to keep clients informed throughout every stage of their journey with us.
This is a role for someone who enjoys taking ownership, thinking independently and becoming the trusted person clients know by name.
What You'll Be Doing
- Managing the firm's hello@ inbox.
- Supporting the Director by managing and responding to client emails.
- Answering incoming telephone calls and providing knowledgeable, professional advice.
- Responding to client accounting and taxation queries.
- Liaising directly with HMRC on behalf of clients.
- Processing professional clearance requests.
- Writing Social Media and Blog Posts.
- Building strong, long-term relationships with clients.
- Working closely with our Accounts & Tax Managers and Practice Operations Executive.
- Taking ownership of client enquiries from start to finish.
- Ensuring every client interaction reflects the premium standards of Whittaker, Gregory & Co.
About You
We're looking for someone who naturally takes ownership.
You'll enjoy helping people, communicating with clients and solving problems.
You're the sort of person who remembers your clients, understands their circumstances and builds trust through knowledge, professionalism and consistency.
You won't simply answer questions.
You'll investigate, think, explain and provide solutions.
You may be AAT qualified, ACA or ACCA qualified, or qualified through significant accountancy practice experience.
Most importantly, you'll genuinely care about delivering an outstanding client experience.
We'd Love to Hear From You If You...
- Have experience working within an accountancy practice.
- Have a good understanding of UK accounts and taxation.
- Enjoy communicating with clients.
- Can explain technical matters in plain English.
- Build relationships easily.
- Are naturally organised and proactive.
- Take ownership rather than passing problems on.
- Pay attention to detail.
- Enjoy learning and continually improving.
Want to help shape the future of a growing practice.
Why Join Whittaker, Gregory & Co?
This is an opportunity to join a growing practice at an exciting stage of its journey.
You'll work alongside a supportive team, have genuine responsibility from day one and play a key role in shaping the experience our clients receive.
You'll also have the opportunity to contribute ideas, improve the way we work and grow with the business as we continue to expand.
We're not looking for someone to simply fill a vacancy.
We're looking for someone who wants to help build something exceptional.
The Whittaker, Gregory & Co Way
Everything we do is guided by a simple set of principles:
- We take ownership.
- We put clients first.
- We think before we respond.
- We stay curious.
- We continually improve.
- We communicate professionally.
- We build relationships that last.
If those values resonate with you, we'd love to hear from you.
Please note that this is a full time role and is office based.
No Recruitment Agencies please.
We aim to respond to all applicants, but if you haven’t heard from us by end-August, please assume your application has not been successful on this occasion.
Pay: From £38,000.00 per year
Work Location: In person
