Job Ref: TFH1250
Branch: The Fellows House
Location: The Fellows House, Cambridge
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: Various
Hours per week: 40
Posted date: 22/07/2026
Closing date: 19/08/2026
Housekeeping Supervisor
"You’ve got to ensure that the holders of an opinion, however unpopular, are allowed to put across their points of view.'' Betty Boothroyd
The Hotel
At the Fellows House, we want to offer everyone who walks through our doors an amazing experience. We offer a very personal blend of empowerment, enlightenment, and engagement and seek the remarkable in the everyday and everything that goes into this most unique Hotel.
Most of all we seek exceptional people who embody our cultured, devoted and person centred values. The brightest and best Cambridge has to offer.
The Person
Willing to share experiences and knowledge with the team to ensure we encourage and never discourage, passionate about developing team, be an ambassador of our values Cultured, Devoted and Person-Centred.
The Role
To oversee the daily housekeeping operations of the team, ensuring our Guests feel like they are our extended family. Assist with making The Fellows House Glisten, whilst allowing the team to grow and develop current skills while embracing new skill sets
Key responsibilities
- Speak with the team to discuss their day’s duties
- Work allocation reports completed
- Front of House Areas quality checked against set criteria
- Arrival bedrooms set and ready for our guests
- Training of current and new team to allow self-growth of the team
- Discuss The Fellows House Values
- Report any concerns to Housekeeping Manager
Requirements
- UK citizen or valid work permit
- Proficient numeracy and literacy skills
- 3 years previous experience of a senior management role in a Hilton product using OnQ
- Proven ability to oversee the Rooms Division and manage costs effectively.
- In-depth knowledge of Health and Safety Laws
- Sales and Marketing aptitude
Cultured
We believe in being our best selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.
Devoted
We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion. Passion for excellence. For making the world a better and more interesting place. We are for sharing wisdom. We are for each other.
Person-centred
We believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes, and preferences.
Benefits of working at The Fellows House:
- Comprehensive salary package
- Access to GO Hilton Travel Programme – stay in Hilton Hotels around the world.
- 50% FB Discount when staying in Hilton Hotels through the Go Hilton Travel Programme
- Staff meals and hot drinks on shift
- Career Development
- Extensive learning development opportunities
- If you wish to be considered for this superb opportunity click ’apply’.
The Fellows House
An exclusive destination with an inclusive spirit.
Inspired by great university fellows past and present and designed for the discerning clientele of Cambridge and beyond, seeking somewhere to eat, drink and stay in style.
At the Fellows House we are proud to play host to the many people who are drawn to our University city and enjoy creating connections between our team members, our guests and our local community.
The team that work here are like family and genuinely enjoy their jobs. This positive spirit informs our service culture, allowing us to deliver a warm, generous experience for our guests.
Likewise, we are focussed on keeping our neighbours part of day to day life in the hotel, be they university goers, local suppliers or cocktail lovers.
