“The world is yours with Meliá”
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.
Discover some of the benefits we offer:
My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Be proud to belong to Meliá as we are proud of you
Job mission:
As Guest Experience Supervisor, you will support the Guest Experience Manager in delivering exceptional service standards across the hotel, ensuring every guest journey is personalised, seamless, and memorable.
You will lead by example within the lobby and public areas, acting as an ambassador for the brand while supervising daily operations, supporting the Guest Experience team, and ensuring service excellence at every touchpoint.
With a strong focus on guest satisfaction, VIP experiences, operational efficiency, and team collaboration, you will help maintain ME London’s position as a leading lifestyle destination.
Your responsibilities:
Support the Guest Experience Manager in the daily operation of the department- Deliver exceptional and personalised guest service, ensuring all requests and concerns are handled efficiently and professionally
- Supervise the guest journey from arrival to departure, ensuring a seamless experience throughout the stay
- Anticipate guest and VIP needs, exceeding expectations whenever possible
- Handle guest feedback and complaints promptly, following company procedures and service recovery standards
- Coordinate VIP arrivals, amenities, and special requests in collaboration with operational departments
- Maintain strong communication with Front Office, Housekeeping, Food & Beverage, Security, and other departments to ensure service excellence
- Monitor hotel standards and procedures across guest-facing areas to maintain luxury presentation and service consistency
- Promote hotel facilities, services, and experiences through upselling and cross-selling opportunities
- Support departmental administration including rota management, payroll coordination through Fourth, and operational reporting
- Assist with onboarding and training new team members within the Guest Experience department
- Ensure compliance with hotel policies, health & safety procedures, and emergency protocols
What are we looking for:
Experience: Minimum 2 years’ management experience in a Guest Experience or similar function.
Strong knowledge of hotel operations and brand standards.
Experience using hotel management systems and guest experience tools.
Confident and inspiring leadership style with excellent communication skills.
Highly organised with strong planning and prioritisation abilities.
Education: University degree in Tourism, Hospitality, Marketing, or similar (preferred).
Languages: Fluency in English; additional languages are a plus.
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.
To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.
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