Bristol
Senior Talent Solutions Manager (Perm Account Management)
Overview
A senior leadership role responsible for driving the performance, development, and success of a team of permanent Account Managers. This role focuses on maximising perm revenue, strengthening account ownership, and delivering strategic growth across multiple client programmes through effective team leadership and coaching.
Team Leadership & Management
Lead, manage, and develop a team of permanent Account Managers to consistently achieve and exceed revenue targets
Set clear performance expectations, KPIs, and individual development plans aligned to perm delivery and account growth
Coach and mentor team members through all stages of their career, supporting progression through promotion levels
Drive a high-performance culture focused on accountability, ownership, and client impact
Conduct regular performance reviews, pipeline reviews, and 1:1s to ensure strong individual and team delivery
Identify hiring needs and build a scalable, high-performing perm Account Management team
Perm Delivery & Revenue Ownership
Oversee perm delivery performance across key accounts, ensuring consistent fulfilment against SLAs and revenue targets
Manage team capacity, ensuring effective allocation of resources across accounts and roles
Drive best practice in perm recruitment methodology, candidate management, and conversion rates
Monitor pipeline health and performance metrics, taking proactive action to address gaps
Client & Account Growth
Own and elevate strategic client relationships through the leadership of your Account Management team
Lead and support deep-dive account mapping to uncover new perm hiring opportunities
Drive growth across existing accounts through cross-selling, upselling, and solution-based selling
Support the team in converting new business opportunities within existing clients
Lead and contribute to strategic account reviews and workforce planning sessions
Ensure the team can effectively demonstrate value, outcomes, and success stories to clients
Value-Add & Strategic Leadership
Champion initiatives across DEI, employer branding, and candidate experience, embedding these into team delivery
Ensure the team produces data-driven insights and reporting to demonstrate ROI and measurable impact
Represent Talent Solutions in senior internal and external forums
Contribute to wider business strategy and ensure alignment with organisational priorities
Key Success Measures
Team perm revenue performance and pipeline strength
Account Manager retention, engagement, and progression
Growth of existing accounts and conversion of new opportunities
Quality of client relationships and strategic influence
