Customer Service Account Manager Join the Phase Team
We’re looking for a friendly, organised and enthusiastic Customer Service Account Manager to join our team.
This is a varied role where no two days are the same. You’ll be speaking with customers, helping manage print projects, preparing job instructions, coordinating work through our production departments and ensuring every customer receives excellent service.
If you enjoy working with people, thrive in a busy environment and like being part of a supportive team, we’d love to hear from you.
About Phase
Phase is a successful family-run commercial print, packaging and direct mail company based in Underwood, Nottinghamshire.
With 30 years of experience, we work with customers across the UK, producing high-quality commercial print, packaging, direct mail and marketing products.
Our reputation has been built on excellent customer service, quality and reliability. We invest in our people and pride ourselves on creating a friendly working environment where everyone works together to achieve the best results.
The Role
As a Customer Service Account Manager you will:
- Be the main point of contact for your customers.
- Build strong relationships through excellent customer service.
- Prepare accurate job instructions for production.
- Liaise with customers by telephone and email.
- Create customer estimates and monitor conversion rates.
- Coordinate work through our internal departments.
- Manage multiple jobs while ensuring deadlines are met.
- Use our management systems to process estimates, create orders and monitor progress.
- Work closely with colleagues to deliver projects on time and to the highest standard.
- You will also monitor new business and help to maintain growth.
We’re Looking For Someone Who Is
- Friendly, positive and enjoys helping customers.
- A great communicator with an excellent telephone manner.
- Organised and able to manage several tasks at once.
- Happy working as part of a supportive team.
- Reliable, conscientious and keen to learn.
- Comfortable working in a busy environment with changing priorities.
- Able to work using their own initiative when required.
Skills & Experience
Essential:
- Minimum two years’ experience in a customer-facing account management or customer service role.
- Good IT skills including Microsoft Windows, Word, Excel and Outlook.
- Excellent organisational skills.
- Strong attention to detail.
- Analytical with figures and detail.
- Full driving licence and own transport due to our location.
Desirable (but not essential):
- Experience within commercial print, packaging or direct mail.
- Experience using MIS systems such as Tharstern.
- Understanding of print-ready artwork.
- Experience of artwork submission systems.
- Experience handling Mailing Data and working with DSA's.
What We Offer
- Competitive salary based on experience.
- Company pension.
- Free on-site parking.
- Full training and induction.
- Friendly and supportive working environment.
- Opportunity to develop your skills and grow with the business.
- Full-time (Monday to Friday).
Required licence or certification:
- Suitable transport to/from work is required
Job Types: Full-time, Permanent
Experience:
- Account management: 2 years (required)
Work Location: In person
Pay: £26,436.80-£35,000.00 per year
Benefits:
Experience:
- Account management: 2 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
