Ref Number
B28-00302
Professional Expertise
Estates, Facilities, Accommodation and Safety
Department
Finance, Commercial and Estates (B28)
Location
London
Working Pattern
Full time
Salary
£43,981-£54,019
Contract Type
Permanent
Working Type
Hybrid
Available for Secondment
No
Closing Date
14-Sept-2026
The UCL Estate comprises over 240 buildings, more than 6.5 million square feet of academic accommodation and around 4500 owned student bedrooms. The location, scale, variety and complexity of the estate are unparalleled in the Higher Education sector, including world-leading research, teaching, offices and student accommodation within our Bloomsbury and UCL East campus, at Stratford.
Together, Campus Experience and Infrastructure and Estates Development (CE&I and ED) is responsible for managing all aspects of the UCL Estate from the strategic to the operational, including property asset management, master-planning, capital projects and seamless end to end operational support. The function comprises approximately 350 FM and property professionals, project managers and customer facing operational colleagues. From providing student accommodation, security and catering, to delivering an estates masterplan and all forms of capital projects in a sustainable manner. We are a collective of technical professionals who work together to deliver a resilient, functional, and vibrant estate.
We are seeking a dynamic and driven Supplier Chain Performance Manager, to support the monitoring, evaluation and continuous improvement of supplier performance across the University’s academic estate. The role helps ensure that services delivered by Estates Development including Contractors and Consultants working on the Estate meet contractual standards, statutory obligations and operational needs. The postholder will work closely with estates colleagues and suppliers to deliver high-quality, safe, complaint and value for money projects.
Supplier Performance Management:
- Assist in monitoring supplier performance against Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s), gathering and collating performance data from various reports and systems.
• Help prepare monthly and quartly supplier review packs, highlighting risks and performance trends.
• Assist with the development of Consultant/Contractor selection based on upon previous performance.
• Compile and provide feedback from tender submissions (Framework Consultants)
Data Analysis and Reporting:
• Prepare reports/presentations/dashboards using tools like MS Excel, Power Point, PowerBI to assist Estates Programme Leadership Team (PLT) to assess supplier health & performance trends.
• Benchmark supplier performance against sector standards and peer institutions
Issue Resolution:
• Act as an initial point of contact for internal stakeholders regarding day-to-day supplier issues, coordinating with
suppliers to resolve problems quickly and escalating complex issues to Head of Commercial/Estates PLT.
Relationship Building:
• Develop and maintain professional working relationships with suppliers and a wide variety of internal colleagues.
• Support a programme of supplier engagement events including (but not limited to) estates showcases, an annual supplier conference, quarterly forums and issue led workshops.
Compliance & Risk:
• Assist with ensuring suppliers comply with university policies, including health & safety, sustainability, inclusive design and financial regulations.
• Working closely with colleagues in Commercial & Procurement team, assist with ongoing monitoring of supplier financial stability using systems such as ConstructionLine’s Risk Radar and identify and record potential risks within the supply chain.
• Assist in escalation process where risks are identified and subsequent monitoring of management plans to mitigate identified risks.
Process Improvement:
• Identify potential areas for improvement in supplier processes and contribute to the implementation of best practices for supplier management.
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; and for our Grade 9 and 10 roles, women.
