OVERALL SUMMARY
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Retail Division where you will play a key role in delivering process improvement and transformation initiatives across the business by bridging the gap between Analyst and Manager, providing hands-on delivery of projects while also supporting and coaching others in Operational Excellence methodologies.
Working as part of the Operational Excellence team our ideal team member will have previous experience in process improvement, ideally within Financial Services or a similar regulated environment with excellent problem-solving and analytical skills.
RESPONSIBILITIES
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Lead and support process improvement and re-engineering initiatives using Lean and Six Sigma methodologies.
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Scope, document, and analyse business processes to identify opportunities for simplification, automation, and efficiency gains.
- Facilitate workshops and working groups to drive engagement and gather insights.
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Conduct root cause analysis and present findings and recommendations to stakeholders at various levels.
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Support the delivery of targeted process reviews and assist in setting and tracking performance targets.
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Coach and train colleagues on best practices and Operational Excellence toolsets.
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Collaborate with IT, business teams, and third-party suppliers to ensure successful implementation of improvement initiatives.
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:
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Proficient in applying Lean and Six Sigma tools and techniques (Green Belt certification or equivalent preferred).
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Experience facilitating workshops and leading small project teams or workstreams.
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Excellent interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
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Experience in identifying opportunities for process automation and supporting the delivery lifecycle.
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Able to work autonomously and as part of a team, building effective networks across the business.
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
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Exposure to project management and/or consultancy environments.
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Experience with cloud-based BPM suites and BPMN best practices.
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Familiarity with data visualisation tools (e.g., Tableau, Alteryx).
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Involvement in strategic projects such as Target Operating Model development, customer experience improvement, or cost optimisation
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Lean/Six Sigma Green Belt certification (or working towards)
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at [email protected] or request a call back.
ABOUT US
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541
To find out more about our benefits:
https://www.closebrothers.com/employee-benefits
To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group
#LI-KB1 #LI-HYBRID
At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.
We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.
We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.
Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.
Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.
We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities.
