Job Title: Food and Beverage Assistant
Reporting to: Head of Hospitality
Department: House/F&B
Overview of the Main Role:
Parkstone Golf Club proudly sits within the top 100 courses in Great Britain & Ireland and makes every effort to deliver an equally outstanding experience in hospitality.
About the role
Food & Beverage (F&B) assistants will control the floor, maintain a high standard of service to the customer with a can-do attitude and a zest for delivering the best possible service. Directly answerable to the Head of Hospitality, staff will execute tasks with professionalism and a team orientated spirit.
Responsibilities
· Assist in creating a warm and welcoming environment for our guests
· Ensure that guests are seated and provided with menus promptly
· Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
· Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
· Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
· Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
· Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
· Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
· Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
· Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
· Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary
· Assist in the set up and preparation, and provide service duties for functions as required
· Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
· Ensure that all front of house and guest areas are well maintained at all times
· Any other duties as directed by Head of Hospitality or other members of the management team
Cont.
Other Relationships & Communications:
· Professional, friendly and service orientated.
· Essential communication skills between customers and supervisors.
Location & commitments
· Part-time, permanent role.
· Shift based with an average of 20 to 30 hours per week
· Must be prepared to work evenings, weekends and bank holidays
· Staff clothing supplied.
Candidate requirements
· Experience of working in a similar role and/or environment (preferably in a high end restaurant within the hotel, leisure or hospitality industry would be a distinct advantage)
· Basic Food Hygiene Certificate (desirable)
· Accurate and efficient cash handling skills
· High standard of personal presentation
· Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
· Ability to take initiative and resolve queries in a practical and positive manner
· Passion for delivering exceptional guest service
· Courteous and pleasant attitude towards guests and colleagues
· Ability to work as part of a team
· Good attention to detail
· Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision
· Positive and flexible approach to work (weekend and evening work will be required)
· Confident and outgoing personality
· Proof of eligibility to work in the United Kingdom
Job Types: Part-time, Zero hours contract
Pay: £12.71-£13.00 per hour
Benefits:
- Discounted or free food
- On-site parking
Work Location: In person
