Role: STEP UP Worker
Department: Wellbeing
Reports To: Wellbeing Manager
Location: Aberdeen Walk, Scarborough
Salary: £10,167 per annum
Hours: 15 hours per week
Start Date: ASAP
Contract Terms: Fixed term until December 2026
OVERVIEW
Age UK North Yorkshire Coast & Moors is an independent charity but part of the Age UK family. That means we are a local charity for local people and donations stay where they are needed, on the North Yorkshire coast and the former districts of Scarborough and Ryedale in North Yorkshire.
We work with other Age UK partners and our national charity to increase our impact on the over 50s, but we provide services that are exactly what our residents need here. A perfect blend of national and local services working together.
OUR WELLBEING TEAM
Our team is currently made up of four groups: the Scarborough Memory Project, Gift of Friendship befriending project our Social Prescribers and our Move and More Workers.
Social Prescribing is a holistic service. It enables the individual to look at the bigger picture of all the factors impacting their lives. It offers the assistance of a trained Social Prescribing Practitioner who can link individuals to useful services and activities.
Move and More Workers help both men and women over the age of 65 to work on improving their levels of strength, balance, mobility, and coordination all in a friendly, social group.
Our Gift of Friendship and Scarborough memory projects are both separately coordinated befriending projects. The befrienders on each project are our amazing volunteers that help reduce social isolation and loneliness reaching isolated and vulnerable people in the community giving their valuable time to someone in need.
VISION, MISSION, VALUES AND OBJECTIVES
Locally we have a vision of communities where older people are valued, listened to, and can access services which means they can lead a more fulfilling older age.
Our mission is to achieve that vision in three ways:
1. By being an advocate and voice of the needs and views of older people, arguing for societal change locally, nationally and internationally.
2. By building our services with older people at their core. We want our services, and those of our partners, to be informed by our older population to ensure they provide services of the highest quality and relevance.
3. Providing more services that are relevant to the needs of older people, filling gaps where there is insufficient quality or provision.
Our Values continue to be an organisation that is respectful, inclusive and empowering, aiming to provide the highest quality services to people.
WHAT ARE YOUR KEY RESPONSIBILITIES?
As a STEP UP Worker, the main priority of your role is to support adults who feel disconnected from formal education. STEP UP (Skills to Empower People & Unlock Potential), is an innovative skills-based partnership programme designed to help people across York and North Yorkshire gain confidence, develop practical skills, and re-engage with education.
The main responsibilities of the role are:
Learner Support & Engagement
- Build trusting relationships with adults who may feel excluded or anxious about formal learning
- Deliver motivational and strengths-based support tailored to individual needs
- Encourage participation in education, training, volunteering, and employment pathways
- Support learners to identify personal goals and celebrate progress
Skills Development Delivery
- Deliver or support creative workshops and activities that embed numeracy, literacy, digital skills, and independent living skills
- Adapt sessions to suit varying learning styles, abilities, and confidence levels
- Facilitate both group workshops and 1:1 support sessions
Partnership & Community Working
- Work collaboratively with VCSE partner organisations and community groups
- Support outreach activities to engage underrepresented or hard-to-reach communities
- Promote inclusive participation and reduce barriers to engagement
- Signpost learners to additional services and opportunities where appropriate
Monitoring & Administration
- Maintain accurate learner records and progress data
- Support programme reporting and evidence collection requirements
- Contribute learner feedback, case studies, and impact stories
- Ensure safeguarding, confidentiality, and data protection standards are maintained
The general responsibilities of the role are:
- To undertake any other duties commensurate with the level of the role
- Embrace diversity and share in our commitment to equality of opportunity and to eliminating discrimination.
- Share our commitment to safeguarding.
- Use the charity’s resources efficiently and effectively to ensure that our financial resources are demonstrably used for the benefit of our service users.
WHAT SKILLS AND EXPERIENCE ARE WE LOOKING FOR?
As a STEP UP Worker, we will require a DBS check prior to you commencing working with us. We also look for the following skills and qualities:
Essential Criteria
- Experience supporting adults in community, education, employability, wellbeing, or support settings
- Strong communication and interpersonal skills
- Ability to engage people with low confidence or previous negative experiences of education
- Understanding of inclusive and learner-centred approaches
- Experience facilitating workshops, group activities, or 1:1 support
- Good organisational and record-keeping skills
- Commitment to equality, diversity, and inclusion
Desirable Criteria
- Experience working within the VCSE sector
- Knowledge of adult learning, employability, or community development programmes
- Understanding of barriers facing disadvantaged or vulnerable adults
- Digital inclusion or basic skills delivery experience
WHAT CAN WE OFFER YOU?
In addition to a contributory pension and a supportive environment, we offer the following benefits to all our employees:
- Insurance in the event of death in service.
- Annual away day.
- Staff Christmas celebration.
- Access to a blue light card.
- Cycle to work scheme.
- Electric car lease scheme.
- Employee Assistance Programme with Health Assured.
- A Specsavers eye test voucher worth £19 for VDU users.
Pay: £13.00 per hour
Work Location: In person
