IT Service Operations Analyst
Department: Quality
Location: Altrincham, UK (Hybrid)
INRIX is a leading SaaS provider of real-time traffic intelligence, connected car data, and transportation analytics. We help automakers, fleets, governments, and media organisations reduce congestion and improve mobility through high-quality, data-driven products.
Our Service Operations function sits within the Quality organisation, ensuring operational excellence, product quality, and customer experience are closely aligned across our global services.
We are seeking an IT Service Operations Analyst to join our Global Service Operations Centre (SOC).
This role goes beyond traditional IT support. While operational monitoring and incident management remain core responsibilities, the SOC also plays a key role in handling product quality and data accuracy enquiries raised by customers.
You will operate as a technically capable first line within the SOC, responsible for:
This role suits someone who enjoys balancing real-time operational response with analytical investigation and continuous improvement.
Technology & Operating Environment
Product Quality Enquiries (PQE) – Part of the Role
PQEs are one class of enquiry handled by the SOC, alongside incidents, requests, and operational support. The analyst is expected to manage PQEs in parallel, not exclusively.
Problem Management & Continuous Improvement
Change, Release & Validation Support
Reporting, Documentation & Knowledge
