Purpose of the role
To provide high-level technical and administrative support to financial advisers and their clients, ensuring the delivery of accurate, timely, and compliant advice.
Responsibilities
- Ensuring the telephone is answered promptly and all client contact is carried out in a professional and courteous way.
- Keeping all client records up-to-date and accurately maintained, utilising business process guides and checklists to ensure procedures are always followed.
- Sorting and allocation of post, updating CURO.
- Completing AML checks, following company procedures for alerts.
- Sending and processing of ATR questionnaires.
- Preparing and issuing client fee invoices.
- Preparing meetings packs to support advisers.
- Submission and processing LOA and COAs with providers.
- Submission of new business applications to providers and lenders, ensuring case progression is maintained within appropriate timeframes, updating Curo with all progression contact information and updates documented throughout the journey.
- Managing new business processing, including setting up recommendations in CURO.
- Updating CURO with all policy transactions and changes.
- Completion of new business checks and ensuring all documentation is accurate.
- Supporting advisers in in the completion of complex client-facing documents (e.g., provider forms).
- Booking client annual review meetings on behalf of advisers
- Performing review meeting systems checks along with updating plan information and running validation reports.
- Preparation of annual review reports, including valuations, amendments where required and issuing reports to clients within service standard timeframes.
- Diligently processing fund switches, money movements and withdrawals, maintaining clear audit trail of transactions, ensuring CURO is updated with all policy transactions and changes.
- Assisting with lead enquiry management, triage, and scheduling client meetings.
- Recording daily time spent within tasks on CURO and completion of timesheet for independent work undertaken outside of CURO.
- Dealing with ad-hoc tasks, provider or client queries to meet the business needs.
- Ensuring the central inbox tasks are maintained daily without delay, and no tasks remain within inboxes beyond 48 hours.
- Complying with the Financial Services and Markets Act 2000, the FCA’s Conduct rules / FCA Statements of Principle & Code of Practice and the relevant FCA rules at all times.
Skills and Experience Required
- Excellent interpersonal skills and professional demeanour, able to converse with clients in a courteous and professional manner.
- Working with CRM or back-office systems (e.g., CURO or similar platforms).
- Accurate data entry and record-keeping.
- Understanding of compliance requirements under FCA regulations.
- Following documented business processes and checklists.
- Strong attention to detail.
- Ability to multitask and manage time effectively.
- Ability to communicate well both in writing and verbally.
This is a progressive role and would suit anyone with an aptitude for learning and development. We support progression towards Level 4 Diploma in Regulated Financial Planning and onward career development towards roles in Operations, Compliance, Investment Management or Advice for those looking for career pathways.
Who We Are
Here at Amber River SFIA we provide quality independent financial advice to our valued clients across the UK.
Amber River SFIA provides a variety of financial planning services, from investments to mortgages, while also specialising in School Fees Planning. Our advisers aim to build lasting relationships with clients and our support teams are an essential part of this journey. We assist clients in achieving their goals, helping them to adapt their personalised financial plan if and when surprises occur along the way. Our Maidenhead head office serves as a base for the administrative and technical departments that provide support to both advisers and clients. Our team is proud of the client relationships we've helped to build and maintain over the years.
What We Offer
- Competitive salary
- Generous annual leave entitlement
- Company pension scheme to help you plan for the future
- Regular company social events to build connection
- Learning and development opportunities to accelerate your career growth
Applications
We are an equal opportunities employer and welcome applications from people of all backgrounds, identities, and experiences. If you need reasonable adjustments at any stage of the recruitment process, please let us know. Candidates are selected on merit based on skills, experience, and potential.
If you would like to join our friendly and supportive team, we'd love to hear from you.
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Additional leave
- Company pension
- Enhanced maternity leave
- Financial planning services
Ability to commute/relocate:
- Maidenhead SL6 8LT: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
