Location: Cardiff, CF10 3BW
Salary: £24,000 plus excellent benefits
Schedule: Full-time, Monday to Friday 08:30 to 16:30 or 09:00 to 17:00 (30-minute break)
Ready to impact a better future?
As an Administrator in our Employment, Skills and Training (EST) team, you’ll support the smooth delivery of our Restart Contract, helping colleagues and participants achieve meaningful outcomes that positively impact communities.
In this role, you’ll play a key part in ensuring our operations run efficiently and professionally day to day. From welcoming visitors to maintaining accurate data and supporting learning activities, your work will directly contribute to helping individuals gain skills, improve employability and move towards a brighter future.
What you’ll do as an Administrator
You’ll be entrusted to:
-
Deliver a high standard of customer service when supporting participants, learners and colleagues
-
Manage reception duties, welcoming visitors and ensuring a professional front-of-house experience
-
Maintain accurate records and input data quickly and accurately across systems
-
Monitor shared inboxes and phone lines, responding to or escalating queries as appropriate
-
Manage petty cash in an accurate and timely way
-
Support coordination of training sessions, including booking rooms, tutors and learning materials
-
Contribute to general office administration, facilities coordination and team activities.
Does this sound like you?
You’ll be a great fit for this role if you have:
-
Strong communication and interpersonal skills
-
Experience in a front of house or administration role
-
Good IT skills, including Microsoft Office applications such as Word, Excel and Outlook
-
Excellent attention to detail with the ability to manage your workload effectively
-
A proactive, flexible attitude and the ability to work both independently and as part of a team
Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
This role also requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
-
Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
-
Pension: Up to 6% contributory pension scheme
-
Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
-
Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
-
Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
-
Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
-
Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
-
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
-
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact [email protected].
