About the job
Contract: Permanent, full-time
Hours: Mon–Thu 8.30am–5.00pm, Fri 8.30am–4.30pm (39.5 hours/week)
Location: Hybrid or office-based: Wellingborough, Northamptonshire
About us
We are a nationwide facilities partner helping commercial kitchens run reliably, efficiently and sustainably. From supplying and maintaining foodservice equipment to using data for smarter, lower-impact operations, we help some of the UK's best-known brands eliminate waste, reduce downtime and extend the life of every asset.
We are proudly family-run, purpose-driven and genuinely invested in the people who work here. We have built a strong reputation over seventeen years, not just for the work we do but for the way we do it. Our Wellingborough office is lively, supportive and rooted in a culture of accountability, kindness and collaboration where people are valued for the contribution they make. Our service partners are manufacturer-trained and our team bring deep industry knowledge to every client relationship. If you know commercial catering equipment, you will feel at home here.
The opportunity
This is a hands-on specialist role sitting across two areas that are central to how Arolite delivers for its clients, repairs sourcing and quotations and planned preventive maintenance (PPM) coordination.
You will bring the technical knowledge needed to interpret engineer reports and produce accurate repair quotes, while also owning the scheduling and administration of PPM programmes across a range of clients and sites. It is a role where your industry knowledge genuinely matters and where the work you produce has a direct impact on the clients depending on it.
The pace is real. Call volumes fluctuate, contracts are each treated differently and no two days look the same. You will need to be adaptable, technically sharp and comfortable managing multiple things at once. What you will not have to do is figure it out alone.
You will be welcomed into a team that communicates well, pulls together under pressure and takes real pride in the standard of what it delivers.
"It is really nice working at Arolite, everyone is friendly, patient and helpful especially when you first start. You don't feel bad about asking lots of questions, it is encouraged"
Georgia, Service Team Coordinator
"Plenty of tasks and new challenges each day keep you engaged"
Daniel, Service Team Coordinator
"Arolite do like to check in and make sure everything is ok when they can sense it is a busy time, which is a nice touch"
Amy, Service Team Coordinator
"The team thrives on teamwork, collaboration, honesty and trust. There is a real family feel throughout, the directors genuinely care about the people here and take the time for a chat with everyone, not just the senior team"
Lauren, Service Team Leader
If you have hands-on experience in commercial catering equipment, take pride in accuracy and want to be part of a team that genuinely invests in the work it does and the people who do it, we would love to hear from you.
What the role involves
Quotations and parts
· Reviewing engineer worksheets, photos and job notes to produce accurate, professional repair quotations
· Sourcing and pricing spare parts, comparing suppliers for value, availability and lead times
· Processing approved parts orders and liaising with suppliers to track orders through to delivery
PPM coordination
· Scheduling and managing PPM programmes end to end, ensuring visits are planned, resourced and completed on time
· Maintaining PPM documentation, asset data and compliance records accurately and in line with contract requirements
· Producing PPM reports for clients and internal review, proactively following up on outstanding visits or actions
Service coordination and administration
· Keeping service management systems up to date with accurate job, asset and contract information
· Supporting client communication and providing timely updates as required
· Working closely with engineers, suppliers and the wider service team to keep jobs progressing and clients informed
What you will bring
· Demonstrable experience preparing repair quotes or sourcing and ordering spare parts within the commercial catering equipment industry, this is essential
· A solid understanding of commercial catering equipment sufficient to interpret engineer reports and identify the correct parts
· Experience coordinating planned maintenance schedules, ideally within a field service or facilities environment
· Confidence communicating with engineers and suppliers to clarify technical or pricing details
· The ability to multitask, adapt quickly and stay calm under pressure, the role moves fast and contracts are each treated differently
· Excellent attention to detail and pride in producing accurate, trustworthy quotations
· Strong written and verbal communication skills
· An organised and proactive approach with good time management and follow-up
· Competence in Office 365 and service management or field service systems
· A collaborative mindset and a willingness to take ownership and get things done
What we value
· Accuracy: producing quotes and PPM records clients can trust
· Curiosity: asking the right questions before confirming details
· Ownership: taking responsibility for your work from start to finish
· Collaboration: working closely with engineers, suppliers and colleagues
· Integrity: doing what is right for clients and colleagues, every time
Why people stay
· A specialist role with real ownership and variety, no two days are the same
· A team that communicates well, pulls together under pressure and takes pride in the standard of what it delivers
· Genuine investment in your development, this is a business that wants to see you grow
· A family-run culture built on honesty, teamwork and respect, where people are valued for the contribution they make
· Regular feedback and a team that invests in doing things properly
· A friendly, modern workspace with free parking
· Competitive salary and benefits
· Death in service cover
Arolite Ltd is an equal opportunities employer and welcomes applications from all backgrounds. If you require any reasonable adjustments at any stage of the application or interview process, please let us know at the point of applying and we will be happy to help.
Job Type: Full-time
Pay: £30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Work from home
Application question(s):
- How would you describe your working style ?
- Describe your experience preparing repair quotes or sourcing and ordering spare parts. Please include the types of equipment or industries you have worked with
- Describe your career aspirations for the next 2–3 years
- You will need to complete online aptitude testing within 48 hours of applying. Please confirm that you can do this.
- What is your availability and current notice period?
- What salary range are you seeking for your next role?
- Explain specifically how your previous experience with commercial catering equipment would be relevant to this role at Arolite.
- This role can will be hybrid, or office-based in Wellingborough. Please confirm your preferred working arrangement and that you can work full-time.
Work Location: Hybrid remote in Wellingborough NN8 4BZ
